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Employee Involvement

At American Water, employees don't just come to work every day; they are engaged on many levels. American Water offers a variety of opportunities for employees to become actively involved in the decisions that affect the business, and, ultimately, their lives. For example:

Development of our mission
Hundreds of employees from all levels of the company contributed to the development of the company mission to "deliver value for our customers, investors and employees while enhancing the quality of life in our communities by managing the most basic resource of life - water.

Change Partner Network
The Network is designed to encourage a cross section of people in the business—union, non-union, hourly, & salaried—to share information and to stimulate conversation on changes being implemented. It is an important feature of the company as we strive to improve what, how and when we communicate. The Network is intended to help all employees better understand the changes occurring in the business and open up more communication channels for the future.

Employee Opinion Survey
With over an 80% response rate, the Employee Opinion Survey gives all employees a voice. Changes have been implemented that demonstrate that management is listening as the company strives to be more employee focused.