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Billing & Payment Information

At American Water, providing you with the best possible customer service is our priority, and we offer several easy ways to manage your account and pay your bill. 

To view billing and payment options in your state, please choose from the list below.

Understanding the Charges on Your Bill

The below list outlines some of the charges you may see on your bill. Your actual bill may be different, because bill components vary by community. 

  1. Your account number
  2. Total amount due
  3. Due date
  4. Amount to be paid
  5. Return address
  6. Your mailing address
  7. Address and account number where the water service is received
  8. Billing period
  9. Rate type
  10. Meter number and size
  11. Beginning and ending meter readings for the billing period
  12. Amount of water used during the billing period
  13. Total prior balance including surcharges and penalties
  14. Total water charges (explanation is on back of bill) and total gallons used multiplied by the current rate per gallon
  15. Total amount due
  16. Graph showing average gallons used per billing cycle
  17. Area for important messages
  18. Address and telephone number of the customer service center and emergency services

 

 

If you are a resident of Surprise, Arizona, please go to aw-connect.com to pay your bill.