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On April 1, 2015, Governor Jerry Brown issued California’s first ever mandatory, statewide water restrictions and ordered the State Water Resource Control Board to implement a mandatory 25 percent reduction in potable urban water use through February 2016.  The severity and duration of California’s current drought requires large cuts.  This order has led to many questions from California American customers around the state.  Here are some frequently asked questions and answers.

When is this reduction occurring?
The State Water Resources Control Board is expected to vote in early May to adopt some of the rules contained in the Governor’s Executive Order, but water customers should adopt good water habits today.

I’m already doing everything I can to save water at home.  How do I cut back another 25%?
This order does not call for rationing or allocation to individual residences, rather it is a call for a statewide aggregate 25% reduction in urban potable water and makes allowances for the differing levels of conservation already achieved by many communities.  This means that you as an individual household may not be expected to reduce your usage by 25% as in some cases it is not possible to do so. Many customers don’t know they can do more so please check out the Conservation and Rebates section of our website for ways to save!

How do I stay updated on the drought restrictions?
Here at California American Water we strive to keep all of our customers up to date with the state of the drought and its restrictions.  As such we will send out notifications through bill inserts and other correspondence notifying commercial and residential customers whenever there is a change.  You can also check out this page both in the general information section and on your district’s section for notifications of drought restrictions.

How many gallons per person per day can I use?
California American Water has chosen not to implement a gallon per -person per day plan, but rather a reduction based off of percentages.

Can I refill my pool? Will I get a penalty?
At this time you may refill your pool* and there are no penalties.  However, due to our tiered rate structure, a significant increase in water use may bump you into a high tier for the month thus increasing your bill.  Please refer to the rate structure system in your district for more information on what your high use bill may look like.
*Monterey District may have restrictions

What are the specific water savings goals that California American Water customers will need to meet?
Governor Brown’s Executive Order made it clear that the 25 percent goal would not apply equally to every community throughout the State.  The Board released draft guidelines ranging from 8 - 36 percent, using 2013 water use, for how the 25 percent target should be applied,.  Communities with high gallons per capita per day (use per person) consumption are being asked to conserve the most whereas communities that already have a low use per person are being asked to conserve less.  It is important to note these are draft guidelines; the Board is in the process of adopting final standards for each community in the State.  The table below shows the required reduction in each of our communities:

California American Water District

Proposed  Target Reduction from 2013 Base Year

Los Angeles County

28%

Monterey

8%

Sacramento

20%

San Diego County

8%

Ventura County

32%

Larkfield District

25%

While these are not final yet, customers should expect the final numbers adopted to be very close to these, and should start planning accordingly.

California American Water is here to help customers conserve!

We have programs, services and rebates available at no charge to help our customers, including:
• Water Wise Home and Business Calls – We’ll visit your home or business to perform a complete review of your water use and identify ways you can save more water
• Rebates – For common water saving items like toilets and clothes washers inside and water efficient equipment outside including weather based irrigation control, sprinkler heads and much more.  We’ll even give you a rebate to remove your grass and replace it with water efficient landscaping.
• Devices – Need a water efficient showerhead or new hose nozzle?  We have a variety of devices available at no charge including aerators, shower timers, toilet leak detection kits and more.
Below is more information on the Governor’s Executive Order, the previously enacted Conservation Program (Rule 14.1), and State Water Resources Control Board (SWRCB) Mandatory Water Restrictions.

Executive Order 4.1.15: Mandatory Water Restrictions for 25 Percent Water Use Reduction, CPUC Resolution W-5034, SWRBC Resolution 2015-0015, and emergency orders:

In accordance with the recent Executive Order issued by California Governor Gerry Brown on April 1, 2015, the California Public Utilities Commission (CPUC) resolutions, and the State Water Resources Control Board (SWRCB) requirements, California American Water will continue our conservation efforts to reduce water usage by enforcing mandatory restrictions for outdoor water use. On January 17, 2014 Governor Brown first declared a drought State of Emergency in California and proceeded to issue a series of Executive Orders in April 2014, September 2014, and January 2015 to streamline the State’s drought response.  By April 2015 snow pack, rainfall, and previous conservation measures had not been sufficient so the Governor issued an Executive Order directed toward the State Water Board to implement mandatory water reductions in urban areas thus reducing urban potable water use by 25 percent statewide by February 28, 2016.  He also directed that the regulation account for the varying degrees of conservation already demonstrated by urban communities based on their relative per person water usage by asking for varying tiers of reduction ranging from around 8-36%. This savings will total approximately 1.3million acre-feet of water over the next nine months.

The SWRCB is currently expediting emergency regulations to set usage targets for urban communities around California.  Their emergency measures aim to be equitable, achievable, enforceable, and quickly implementable.  The SWRCB has already asked for input from water suppliers, stakeholder groups, and others as early as the day the Executive Order was released. They released a draft framework of the emergency measures on April 7, 2015 and received over 250 comments from different groups, that were incorporated into the April 17th released second draft.  They plan to incorporate further comments and release other drafts available for public comment until the Board considers it at its May 5-6, 2015 meeting.   In addition to the statewide 25% reduction, these emergency regulations contain reductions in potable water use at commercial, industrial, and institutional properties; prohibition on using potable water for irrigation of ornamental turf in street medians; and prohibition on using potable water for irrigation outside of new home construction without drip or microspray systems.  In addition to these emergency measures, the SWRCB has resolved to provide funding for conservation and emergency supplies, reduce fire risk and increase firefighting capabilities, and expand on their already implemented authority as found in the Water Code.  The California Public Utilities Commission has adopted parallel measures for the investor-owned water utilities under their jurisdiction, such as California American Water.

Here are links to the Governor’s Executive Order and current drafts of the resolutions and emergency orders:
Emergency regulation
http://www.waterboards.ca.gov/waterrights/water_issues/programs/drought/docs/emergency_regulations/draft_emergency_regs.pdf

State Water Resources Control Board Resolution No. 2015-0015
http://www.waterboards.ca.gov/board_decisions/adopted_orders/resolutions/2015/rs2015_0015.pdf

California Public Utilities Commission Resolution W-5034
http://docs.cpuc.ca.gov/PublishedDocs/Published/G000/M151/K136/151136669.pdf

California Executive Order 4.1.15
http://gov.ca.gov/docs/4.1.15_Executive_Order.pdf

Customers in Northern and Southern California are also required to restrict all non-essential or unauthorized water uses according to Governor’s Executive Order 4.1.15 as outlined below. 

Northern California

CONSERVATION - NON-ESSENTIAL OR UNAUTHORIZED WATER USE - The following water conservation requirements are effective at all times until de-activation is authorized by the Commission.  Violations of this section are considered waste and an unreasonable use of water.

1. Any lawn, landscape, or other vegetated irrigation occurring between the hours of 10:00 am and 6:00 pm on any day, except by use of a hand-held bucket or similar container, a hand-held hose equipped with a positive self-closing water shut-off nozzle or device, or for very short periods of time for the express purpose of adjusting or repairing an irrigation system.
2. Watering or irrigating of any lawn, landscape or other vegetated area in a manner that causes or allows excessive water flow or runoff onto an adjoining sidewalk, driveway, street, alley, gutter or ditch.
3. Washing down hard or paved surfaces, including but not limited to sidewalks, walkways, driveways, parking areas, tennis courts, patios or alleys except when necessary to alleviate safety or sanitary hazards, and then only by use of a hand-held bucket or similar container, a hand-held hose equipped with a positive self-closing water shut-off device, a low-volume, high-pressure cleaning machine equipped to recycle any water used, or a low-volume high-pressure water broom.
4. Excessive use, loss or escape of water through breaks, leaks or other malfunctions in the water user’s plumbing or distribution system for any period of time after such escape of water should have reasonably been discovered and corrected and in no event more than seven (7) days of receiving notice from California American Water Company
5. Operating a water fountain or other decorative water feature that does not use re-circulated water.
6. Using water to wash or clean a vehicle, including but not limited to any automobile, truck, van, bus, motorcycle, boat or trailer, whether motorized or not except by use of a hand-held bucket or similar container or a hand-held hose equipped with a positive self-closing water shut-off nozzle or device.  This subsection does not apply to any commercial car washing facility.
7. Service of water by any restaurant except upon the request of a patron.
8. Use of non-water conserving dish wash spray valves at restaurants.
9. Use of potable water for watering streets with trucks, except for initial wash-down for construction purposes (if street sweeping is not feasible), or to protect the health and safety of the public;
10. Use of potable water for construction purposes, such as consolidation of backfill, dust control, or other uses unless no other source of water or other method can be used and authorize by the utility;
11. Use of potable water for construction purposes unless no other source of water or other method can be used;
12. Use of potable water for street cleaning unless authorized by utility
13. Use of potable water to flush hydrants, except where required for public health or safety and authorized by utility.

If you are a Northern California customer and would like to view a current copy of CPUC Rule 14.1 please click here.

Southern California

CONSERVATION - NON-ESSENTIAL OR UNAUTHORIZED WATER USE - The following water conservation requirements are effective at all times until de-activation is authorized by the Commission.  Violations of this section are considered waste and an unreasonable use of water.

1. Limits on Watering Hours: Watering or irrigating of lawn, landscape or other vegetated area with potable water is prohibited between the hours of 9:00 a.m. and 5:00 p.m. on any day, except by use of a hand-held bucket or similar container, a hand-held hose equipped with a positive self-closing water shut-off nozzle or device, or for the express purpose of adjusting or repairing an irrigation system.
2. Limit on Watering Duration:  Watering or irrigating of lawn, landscape or other vegetated area with potable water using a landscape irrigation system or a watering device that is not continuously attended is limited to no more than fifteen (15) minutes watering per day per station.  This subsection does not apply to landscape irrigation systems that exclusively use very low-flow drip type irrigation systems when no emitter produces more than two (2) gallons of water per hour and weather based controllers or stream rotor sprinklers that meet a 70% efficiency standard.
3. No Excessive Water Flow or Runoff:  Watering or irrigating of any lawn, landscape or other vegetated area in a manner that causes or allows excessive water flow or runoff onto an adjoining sidewalk, driveway, street, alley, gutter or ditch is prohibited.
4. No Washing Down Hard or Paved Surfaces: Washing down hard or paved surfaces, including but not limited to sidewalks, walkways, driveways, parking areas, tennis courts, patios or alleys, is prohibited except when necessary to alleviate safety or sanitary hazards, and then only by use of a hand-held bucket or similar container, a hand-held hose equipped with a positive self-closing water shut-off device, a low-volume, high-pressure cleaning machine equipped to recycle any water used, or a low-volume high-pressure water broom.
5. Obligation to Fix Leaks, Breaks or Malfunctions:  Excessive use, loss or escape of water through breaks, leaks or other malfunctions in the water user’s plumbing or distribution system for any period of time after such escape of water should have reasonably been discovered and corrected and in no event more than seven (7) days after receiving notice from California American Water Company, is prohibited.
6. Re-circulating Water Required for Water Fountains and Decorative Water Features:  Operating a water fountain or other decorative water feature that does not use re-circulated water is prohibited.
7. Limits on Washing Vehicles:  Using water to wash or clean a vehicle, including but not limited to any automobile, truck, van, bus, motorcycle, boat or trailer, whether motorized or not is prohibited, except by use of a hand-held bucket or similar container or a hand-held hose equipped with a positive self-closing water shut-off nozzle or device.  This subsection does not apply to any commercial car washing facility.
8. Drinking Water Served Upon Request Only:  Eating or drinking establishments, including but not limited to a restaurant, hotel, cafe, cafeteria, bar, or other public place where food or drinks are sold, served, or offered for sale, are prohibited from providing drinking water to any person unless expressly requested.  Establishments must prominently display notice of this option in each bathroom using clear and easily understood language.
9. Commercial Lodging Establishments Must Provide Guests Option to Decline Daily Linen Services:  Hotels, motels and other commercial lodging establishments must provide customers the option of not having towels and linen laundered daily.  Commercial lodging establishments must prominently display notice of this option in each bathroom using clear and easily understood language.
10. No Installation of Single Pass Cooling Systems:  Installation of single pass cooling systems is prohibited in buildings requesting new water service.
11. No Installation of Non-re-circulating Water Systems in Commercial Car Wash and Laundry Systems:  Installation of non-re-circulating water systems is prohibited in new commercial conveyor car wash and new commercial laundry systems.
12. Restaurants Required to Use Water Conserving Dish Wash Spray Valves: Food preparation establishments, including but not limited to restaurants or cafes, are prohibited from using non-water conserving dish wash spray valves.
13. Use of potable water for watering streets with trucks, except for initial wash-down for construction purposes (if street sweeping is not feasible), or to protect the health and safety of the public, is prohibited;
14. Use of potable water for construction purposes, such as consolidation of backfill, dust control, or other uses unless no other source of water or other method can be used , is prohibited.
15. Use of potable water for construction purposes unless no other source of water or other method can be used, is prohibited;
16. Use of potable water for street cleaning, is prohibited;
17. Operation of commercial car washes without recycling at least 50% of the potable water used per cycle, is prohibited; and
18. Use of potable water to flush hydrants, except where required for public health or safety, is prohibited.

If you are a Southern California customer and would like to view a current copy of CPUC Rule 14.1 please click here.

 

Sacramento  

CALIFORNIA AMERICAN WATER has requested authority from the CALIFORNIA PUBLIC UTILITIES COMMISSION (Commission) to revise its staged mandatory rationing plan. The proposed plan would only go into effect when specific criteria are met. 

California American Water will hold a public meeting on May 20, 2015, at 7 p.m. at the Foothill Community Center located at Foothill Community Park, 5510 Diablo Drive, Sacramento, CA 95842 to explain the process and receive public input.  For details, click here.

The Sacramento district is primarily served by groundwater.  At this time, California American Water continues to implement 20 percent water reduction measures, asking our customers to restrict non-essential or unauthorized uses of water.  For a full list of non-essential and unauthorized uses of water please click here.

California American Water has been ordered by the CPUC to assist in assuring compliance of  the SWRCB prohibited uses of water, requiring that we must track water waste violations and report them to appropriate law enforcement and government agencies, as they will be responsible for issuing fines should they choose to do so.


The Board has determined that the following water use activities by water utility customers are PROHIBITED:

1. The application of potable water to outdoor landscapers in a manner that causes runoff such that water flows onto adjacent property, non-irrigated areas, private and public walkways, roadways, parking lots, or structures.
2. The use of a hose that dispenses potable water to wash a motor vehicle, except where the hose is fitted with a shut-off nozzle or device attached to it that causes it to cease dispensing water immediately when not in use.
3. The application of potable water to driveways and sidewalks.
4. The use of potable water in a fountain or other decorative water feature, except where the water is part of the recirculating system.

Conservation Resources Available, we prefer to work with our customers than have violations issued:
California American Water encourages all consumers to voluntarily end non-essential or unauthorized uses of water.  For further information about the Sacramento District conservation programs and services and information about rebates, water surveys, irrigation schedules and other conservation related issues in the Sacramento area please click here.


Sacramento customers are encouraged to call the Conservation Hotline to report water waste and for more information about our free programs and services.

Sacramento Conservation Hotline: (916) 568-4201

 

Larkfield  

CALIFORNIA AMERICAN WATER has requested authority from the CALIFORNIA PUBLIC UTILITIES COMMISSION (Commission) to revise its staged mandatory rationing plan. The proposed changes to the plan would modify current mandatory restrictions in Larkfield.

California American Water will hold a public meeting on May 19, 2015, at 6:30 p.m. at the Mark West Elementary School Multi-Purpose Room at 4600 Lavell Road in Santa Rosa, CA, to explain the revisions and receive public input.  For details, click here.

Larkfield – Stage One Mandatory Rationing in Effect
The Larkfield district is served with groundwater and purchased water.   On October 23, 2014 California American Water implemented Stage One Mandatory Rationing - 20 percent water reduction measures, asking our customers to restrict non-essential or unauthorized uses of water.  Per the Governor’s Executive Order, as a district with less than 3,000 connections, we are being asked to increase that goal to a 25% reduction in use as compared to 2013.  For a full list of non-essential and unauthorized uses of water, penalties and variance procedures please click here (Rule 14.1) and here (Schedule 14.1).

California American Water will issue fines and install flow restrictors for repeated violations of our rules.  Customers may request a variance from any restriction by writing California American Water at 4787 Old Redwood Highway, Santa Rosa, CA 95403.  Customers are also encouraged to call us at (707) 542-8329 for more information about these measures.

Effective October 23, 2014, Stage 1 Mandatory Water Rationing was enforced for California American Water customers in the Larkfield district. Mandatory rationing requires the following:


• Leaks must be fixed within 72 hours.
• Limited use of sprinklers for irrigation (see watering schedule on reverse).
• No irrigating in a manner that causes run-off to hard surfaces.
• No washing of driveways, sidewalks or patios with a hose.
• No use of fountains or other water features that do not recirculate water.
• No washing vehicles without a hose nozzle.
• Use of potable water for certain construction purposes is prohibited.
• Service of water at restaurants is prohibited unless requested by patrons.

Customers with sprinklers are also required to follow the outdoor watering schedule. This restriction does apply to hand watering with a bucket or hose equipped with a positive pressure shut-off nozzle or to drip irrigation.

Customers may use sprinkler systems according to the following schedule.  Customers must water before 10am or after 6pm to avoid evaporation.

MANDATORY SUMMER OUTDOOR WATERING SCHEDULE
April 1 – October 31

Odd-numbered addresses

Tuesdays, Thursdays, Saturdays

Even-numbered addresses

Wednesday, Friday, Sunday

No watering on Monday. Watering is limited to three days per week

To avoid evaporation, please water outdoors before 10:00AM or after 6:00PM

 

MANDATORY WINTER OUTDOOR WATERING SCHEDULE
November 1 – March 30

Odd-numbered addresses

Tuesdays

Even-numbered addresses

Wednesday

All addresses: Watering is limited to one day per week
To avoid evaporation, please water outdoors before 10:00AM or after 6:00PM


Conservation Resources Available as we like to work with our customers rather than issue violations:
California American Water encourages all consumers to voluntarily end non-essential or unauthorized uses of water.  For further information about our conservation programs and services and information about rebates, water surveys, irrigation schedules and other conservation related issues in the Larkfield area please click here.

Larkfield customers are encouraged to call the Conservation number for more information about our free programs and services and to report water waste.

Larkfield Conservation number: (707) 542-1717

 

Ventura  

CALIFORNIA AMERICAN WATER has requested authority from the CALIFORNIA PUBLIC UTILITIES COMMISSION (Commission) to rename and amend its existing Water Conservation Plan (Rule and Schedule 14.1) by filing for approval of a Water Shortage Contingency Plan (Revised Rule and Schedule 14.1).

California American Water will hold a public meeting on May 19, 2015, at 5 p.m. at the Palm Garden Hotel – Palm 1 Room, located at 495 Ventu Park Road, Thousand Oaks, CA, 91320 to explain the process and receive public input.  For details, click here

The Ventura County district is served with purchased water.  At this time, due to the Governor’s Executive Order, California American Water will now implement 32 percent water reduction measures, asking our customers to restrict non-essential or unauthorized uses of water.  For a full list of non-essential and unauthorized uses of water please click here:

California American Water has been ordered by the CPUC to assist in assuring compliance of the SWRCB prohibited uses of water, requiring that we must track water waste violations and report them to appropriate law enforcement and government agencies, as they will be responsible for issuing fines should they choose to do so.


The Board has determined that the following water use activities by water utility customers are PROHIBITED:
1. The application of potable water to outdoor landscapers in a manner that causes runoff such that water flows onto adjacent property, non-irrigated areas, private and public walkways, roadways, parking lots, or structures.
2. The use of a hose that dispenses potable water to wash a motor vehicle, except where the hose is fitted with a shut-off nozzle or device attached to it that causes it to cease dispensing water immediately when not in use.
3. The application of potable water to driveways and sidewalks.
4. The use of potable water in a fountain or other decorative water feature, except where the water is part of the recirculating system.

Conservation Resources Available as we like to work with our customers rather than issue violations:
California American Water encourages all consumers to voluntarily end non-essential or unauthorized uses of water.  For further information about our conservation programs and services and information about rebates, water surveys, irrigation schedules and other conservation related issues in the Ventura area please click here

Ventura customers are encouraged to call the Conservation Hotline for more information about our free programs and services and to report water waste.

Ventura County Conservation Hotline: 805-498-1266, ext. 2809

 

Los Angeles  

 CALIFORNIA AMERICAN WATER has requested authority from
the CALIFORNIA PUBLIC UTILITIES COMMISSION (Commission)
to rename and amend its existing Water Conservation Plan
(Rule and Schedule 14.1) by filing for approval of a Water
Shortage Contingency Plan (Revised Rule and Schedule 14.1).

California American Water will hold a public meeting on May 20, 2015, at 
5 p.m.
at the San Marino Center – Fireside Room located at 1800 Huntington Drive,
San Marino, CA, 91108 to explain the process and receive public input. For details, click here.

CALIFORNIA AMERICAN WATER has requested authority from
the CALIFORNIA PUBLIC UTILITIES COMMISSION (Commission)
to rename and amend its existing Water Conservation Plan
(Rule and Schedule 14.1) by filing for approval of a Water
Shortage Contingency Plan (Revised Rule and Schedule 14.1).

California American Water will hold a public meeting on May 20, 2015, at 
5 p.m.
at the San Marino Center – Fireside Room located at 1800 Huntington Drive,
San Marino, CA, 91108 to explain the process and receive public input. For details, click here

CALIFORNIA AMERICAN WATER has requested authority from
the CALIFORNIA PUBLIC UTILITIES COMMISSION (Commission)
to rename and amend its existing Water Conservation Plan
(Rule and Schedule 14.1) by filing for approval of a Water
Shortage Contingency Plan (Revised Rule and Schedule 14.1).

California American Water will hold a public meeting on May 20, 2015, at 
5 p.m.
at the San Marino Center – Fireside Room located at 1800 Huntington Drive,
San Marino, CA, 91108 to explain the process and receive public input. For details, click here

The Los Angeles County district is served with groundwater and purchased water. At this time, California American Water will begin to implement 28 percent water reduction measures in accordance with the Governor’s Executive Order, asking our customers to restrict non-essential or unauthorized uses of water.  For a full list of non-essential and unauthorized uses of water please click here:

California American Water has been ordered by the CPUC to assist in assuring compliance of the SWRCB prohibited uses of water, requiring that we must track water waste violations and report them to appropriate law enforcement and government agencies, as they will be responsible for issuing fines should they choose to do so.


The Board has determined that the following water use activities by water utility customers are PROHIBITED:

1. The application of potable water to outdoor landscapers in a manner that causes runoff such that water flows onto adjacent property, non-irrigated areas, private and public walkways, roadways, parking lots, or structures.
2. The use of a hose that dispenses potable water to wash a motor vehicle, except where the hose is fitted with a shut-off nozzle or device attached to it that causes it to cease dispensing water immediately when not in use.
3. The application of potable water to driveways and sidewalks.
4. The use of potable water in a fountain or other decorative water feature, except where the water is part of the recirculating system.

Conservation Resources Available as we like to work with our customers rather than have violations issued:
California American Water encourages all consumers to voluntarily end non-essential or unauthorized uses of water.  For further information about our conservation programs and services and information about rebates, water surveys, irrigation schedules and other conservation related issues in the Los Angeles area please click here

Los Angeles customers are encouraged to call the Conservation Hotline for more information about our free programs and services and to report water waste.

Los Angeles County Conservation Hotline: 626-614-2536

 

San Diego  

CALIFORNIA AMERICAN WATER has requested authority from the CALIFORNIA PUBLIC UTILITIES COMMISSION (Commission) to rename and amend its existing Water Conservation Plan (Rule and Schedule 14.1) by filing for approval of a Water Shortage Contingency Plan (Revised Rule and Schedule 14.1).

California American Water will hold a public meeting on May 21, 2015, at 5 p.m. at California American Water located at 1025 Palm Avenue, Imperial Beach CA, 91932 to explain the process and receive public input. For details, click here

The San Diego County district is served with purchased water. At this time, California American Water’s San Diego customers’ have done so well conserving that we will now be implementing only 8 percent water reduction measures.  We continue to ask our customers to restrict non-essential or unauthorized uses of water.  For a full list of non-essential and unauthorized uses of water please click here:

California American Water has been ordered by the CPUC to assist in assuring compliance of the SWRCB prohibited uses of water, requiring that we must track water waste violations and report them to appropriate law enforcement and government agencies, as they will be responsible for issuing fines should they choose to do so.


The Board has determined that the following water use activities by water utility customers are PROHIBITED:

1. The application of potable water to outdoor landscapers in a manner that causes runoff such that water flows onto adjacent property, non-irrigated areas, private and public walkways, roadways, parking lots, or structures.
2. The use of a hose that dispenses potable water to wash a motor vehicle, except where the hose is fitted with a shut-off nozzle or device attached to it that causes it to cease dispensing water immediately when not in use.
3. The application of potable water to driveways and sidewalks.
4. The use of potable water in a fountain or other decorative water feature, except where the water is part of the recirculating system.

Conservation Resources Available as we like to work with our customers rather than have violations issued:
California American Water encourages all consumers to voluntarily end non-essential or unauthorized uses of water.  For further information about our conservation programs and services and information about rebates, water surveys, irrigation schedules and other conservation related issues in the San Diego area please click here

San Diego customers are encouraged to call the Conservation Hotline for more information about our free programs and services and to report water waste.

San Diego County Conservation Hotline: 619-522-6407

 

Monterey  

CALIFORNIA AMERICAN WATER has requested authority from the CALIFORNIA PUBLIC UTILITIES COMMISSION (Commission) to revise its Water Conservation Plan (“Plan”). The revised Plan would only go into effect once approved by the Commission.

California American Water will hold a public meeting on May 21, 2015, at 6 p.m. at the California American Water office located at 511 Forest Lodge Road, Suite 100, Pacific Grove, CA 93950, to explain the process and receive public input. For details, click here.

 

 

CALIFORNIA AMERICAN WATER has requested authority from
the CALIFORNIA PUBLIC UTILITIES COMMISSION (Commission)
to revise its staged mandatory rationing plan. The proposed
plan would only go into effect when specific criteria are met.

California American Water will hold a public meeting on May 19, 2015, at 6 p.m. at
California American Water office located at 511 Forest Lodge Road, Suite 100,
Pacific Grove, CA 93950, to explain the process and receive public input. For details, click here.

 

For customers in Ambler Park, Chualar, Garrapata, Ralph Lane & Toro:

• The area is served with groundwater
• Customers can view a full list of non-essential and unauthorized uses of water here.

For main system customers in Carmel, Carmel Valley, Del Rey Oaks, Pacific Grove, Pebble Beach, Monterey, Sand City & Seaside:

California American Water’s Monterey customers within the Monterey Peninsula Water Management District’s (MPWMD) boundaries are in Stage 1 of the emergency conservation plan which requires the following:
• Waste caused by correctable leaks, breaks or malfunctions must be corrected immediately.  This loss of drinkable water may be cited as water waste after a reasonable period of time has passed in which the leak or malfunction could have been corrected.  Exceptions may be granted by the General Manager for corrections which are not feasible or practical.
• Watering turf, lawns, gardens or ornamental landscaping before 9:00 a.m. and after 5:00  p.m. If watering between these hours, it must be done by drip irrigation or hand watering with trigger nozzles. (Exceptions shall be made by the General Manager for professional gardeners who must water between 9:00 a.m. and 5:00 p.m.).
Additional Landscape Irrigation Restrictions in the main California American Water system:  Unless watering is by drip irrigation, through a hand-held hose with a trigger nozzle, or performed by a professional gardener or landscaper, the following schedules apply:

o Properties water after 5 p.m. and before 9 a.m. on Saturdays and Wednesdays only.  
o Avoid excessive water use which allows surplus to run to waste, including the use of drinking water for washing buildings, structures, driveways, patios, parking lots, tennis courts, or other hard surfaced areas, except in cases where health or safety are at risk.
o All non-residential water users within the District, must have low-flow showerheads and faucet aerators (2.5 gallons per minute), and all toilets that use 3.5 gallons per flush must have a one-gallon reduction device installed, with the following exception:
o ***Visitor-serving commercial facilities (including all hotels, motels, restaurants, convention/meeting facilities, and service stations) must have ultra-low flush toilets (1.6 gallons-per-flush maximum).
o Drinking water must be requested by the customer at a restaurant, hotel, café, cafeteria or other public place where food is sold, served or offered for sale.  Water should not be provided unless specifically requested by the customer.
o Swimming pools or spas should not be drained or refilled except (a) to prevent or correct structural damage or to comply with public health regulations, or (b) upon prior approval of the General Manager.
o Wash private vehicles using a trigger nozzle to reduce water use and runoff.  Commercial aircraft, cars, buses, boats, trailers or other commercial vehicles must be washed at a commercial or fleet vehicle or boat washing facility operated at a fixed location where equipment using water is properly maintained to avoid wasteful use.
o Commercial car washes must recycle at least 50 percent of the potable water used per cycle.
o Fountains, ponds, lakes or other ornamental water uses must recycle water if the water is from a potable source.
o Water used for more than minimal landscaping, as defined in the landscaping regulations of the jurisdiction or as described in Article 10.8 of the California Government Code, is considered wasteful.
o Unmetered hydrant water use by individuals, other than for fire suppression or utility system maintenance purposes, requires approval of the MPMWD General Manager.
o Potable water must not be used for street cleaning.
o The use of large quantities of drinking water for dust control or earth compaction requires prior written approval of the General Manager.  The use of non-potable water or other methods of dust control are encouraged.
o Water may not be transported from the Monterey Peninsula Water Resources System without prior written authorization from the MPWMD.  Emergency or health related situations are exempt from this provision in accordance with Rule 168 (Water Rationing Variance).

• The following activities are not considered water waste:

o Flow resulting from firefighting or essential inspection of fire hydrants
o Water applied to abate spills of flammable or otherwise hazardous materials, where water application is the appropriate methodology;
o Water applied to prevent or abate health, safety, or accident hazards when alternate methods are not available;
o Storm run off;
o Flow from fire training activities during Stage 1 Water Conservation through Stage 3 Water Conservation;
o Reasonable quantities of water applied as dust control as required by the Monterey Bay Unified Air Pollution Control Agency, except when prohibited by Regulation XV.


To report water waste call The Monterey Peninsula Water Management District Water Waste Hotline at (831) 658-5653
For more information on conservation and rebates please visit http://www.montereywaterinfo.com