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California Drought Update – Mandatory Outdoor Water Restrictions in Effect

California American Water is here to help customers conserve

We have programs, services and rebates available at no charge to help our customers, including:
• Water Wise Home and Business Calls – We’ll visit your home or business to perform a complete review of your water use and identify ways you can save more water
• Rebates – For common water saving items like toilets and clothes washers inside and water efficient equipment outside including weather based irrigation control, sprinklerheads and much more.  We’ll even give you a rebate to remove your grass and replace it with water efficient landscaping.  
• Devices – Need a water efficient showerhead or new hose nozzle?  We have a variety of devices available at no charge including aerators,  toilet flappers, toilet leak detection kits and more.
Scroll down to find the local conservation information for your area and learn more.

Conservation Program (Rule 14.1) and SWRCB Mandatory Water Restrictions

In accordance with the California Public Utilities Commission (CPUC) Rule 14.1, and the State Water Resources Control Board (SWRCB) requirements, California American Water will continue our  conservation programs aimed at reducing water usage and continue to adhere to mandatory outdoor water use restrictions up to and including discontinuance of water service.  The CPUC authorizes water utilities to implement  conservation measures when the utility determines water supplies may be insufficient to meet customer demands.

Customers in Northern and Southern California are also required to restrict all non-essential or unauthorized water uses according to Rule 14.1 as outlined below.

Northern California

CONSERVATION - NON-ESSENTIAL OR UNAUTHORIZED WATER USE - The following water conservation requirements are effective at all times until de-activation is authorized by the Commission.  Violations of this section are considered waste and an unreasonable use of water.

  1. Any lawn, landscape, or other vegetated irrigation occurring between the hours of 10:00 am and 6:00 pm on any day, except by use of a hand-held bucket or similar container, a hand-held hose equipped with a positive self-closing water shut-off nozzle or device, or for very short periods of time for the express purpose of adjusting or repairing an irrigation system.
  2. Watering or irrigating of any lawn, landscape or other vegetated area in a manner that causes or allows excessive water flow or runoff onto an adjoining sidewalk, driveway, street, alley, gutter or ditch.
  3. Washing down hard or paved surfaces, including but not limited to sidewalks, walkways, driveways, parking areas, tennis courts, patios or alleys except when necessary to alleviate safety or sanitary hazards, and then only by use of a hand-held bucket or similar container, a hand-held hose equipped with a positive self-closing water shut-off device, a low-volume, high-pressure cleaning machine equipped to recycle any water used, or a low-volume high-pressure water broom.
  4. Excessive use, loss or escape of water through breaks, leaks or other malfunctions in the water user’s plumbing or distribution system for any period of time after such escape of water should have reasonably been discovered and corrected and in no event more than seven (7) days of receiving notice from California American Water Company
  5. Operating a water fountain or other decorative water feature that does not use re-circulated water.
  6. Using water to wash or clean a vehicle, including but not limited to any automobile, truck, van, bus, motorcycle, boat or trailer, whether motorized or not except by use of a hand-held bucket or similar container or a hand-held hose equipped with a positive self-closing water shut-off nozzle or device.  This subsection does not apply to any commercial car washing facility.
  7. Service of water by any restaurant except upon the request of a patron.
  8. Use of non-water conserving dish wash spray valves at restaurants.
  9. Use of potable water for watering streets with trucks, except for initial wash-down for construction purposes (if street sweeping is not feasible), or to protect the health and safety of the public;
  10. Use of potable water for construction purposes, such as consolidation of backfill, dust control, or other uses unless no other source of water or other method can be used and authorize by the utility;
  11. Use of potable water for construction purposes unless no other source of water or other method can be used;
  12. Use of potable water for street cleaning unless authorized by utility
  13. Use of potable water to flush hydrants, except where required for public health or safety and authorized by utility.

II you are a Northern California customer and would like to view a current copy of CPUC Rule 14.1 please click here.

Southern California

CONSERVATION - NON-ESSENTIAL OR UNAUTHORIZED WATER USE - The following water conservation requirements are effective at all times until de-activation is authorized by the Commission.  Violations of this section are considered waste and an unreasonable use of water.

  1. Limits on Watering Hours: Watering or irrigating of lawn, landscape or other vegetated area with potable water is prohibited between the hours of 9:00 a.m. and 5:00 p.m. on any day, except by use of a hand-held bucket or similar container, a hand-held hose equipped with a positive self-closing water shut-off nozzle or device, or for the express purpose of adjusting or repairing an irrigation system.
  2. Limit on Watering Duration:  Watering or irrigating of lawn, landscape or other vegetated area with potable water using a landscape irrigation system or a watering device that is not continuously attended is limited to no more than fifteen (15) minutes watering per day per station.  This subsection does not apply to landscape irrigation systems that exclusively use very low-flow drip type irrigation systems when no emitter produces more than two (2) gallons of water per hour and weather based controllers or stream rotor sprinklers that meet a 70% efficiency standard.
  3. No Excessive Water Flow or Runoff:  Watering or irrigating of any lawn, landscape or other vegetated area in a manner that causes or allows excessive water flow or runoff onto an adjoining sidewalk, driveway, street, alley, gutter or ditch is prohibited.
  4. No Washing Down Hard or Paved Surfaces: Washing down hard or paved surfaces, including but not limited to sidewalks, walkways, driveways, parking areas, tennis courts, patios or alleys, is prohibited except when necessary to alleviate safety or sanitary hazards, and then only by use of a hand-held bucket or similar container, a hand-held hose equipped with a positive self-closing water shut-off device, a low-volume, high-pressure cleaning machine equipped to recycle any water used, or a low-volume high-pressure water broom.
  5. Obligation to Fix Leaks, Breaks or Malfunctions:  Excessive use, loss or escape of water through breaks, leaks or other malfunctions in the water user’s plumbing or distribution system for any period of time after such escape of water should have reasonably been discovered and corrected and in no event more than seven (7) days after receiving notice from California American Water Company, is prohibited. 
  6. Re-circulating Water Required for Water Fountains and Decorative Water Features:  Operating a water fountain or other decorative water feature that does not use re-circulated water is prohibited.
  7. Limits on Washing Vehicles:  Using water to wash or clean a vehicle, including but not limited to any automobile, truck, van, bus, motorcycle, boat or trailer, whether motorized or not is prohibited, except by use of a hand-held bucket or similar container or a hand-held hose equipped with a positive self-closing water shut-off nozzle or device.  This subsection does not apply to any commercial car washing facility.
  8. Drinking Water Served Upon Request Only:  Eating or drinking establishments, including but not limited to a restaurant, hotel, cafe, cafeteria, bar, or other public place where food or drinks are sold, served, or offered for sale, are prohibited from providing drinking water to any person unless expressly requested.  Establishments must prominently display notice of this option in each bathroom using clear and easily understood language.
  9. Commercial Lodging Establishments Must Provide Guests Option to Decline Daily Linen Services:  Hotels, motels and other commercial lodging establishments must provide customers the option of not having towels and linen laundered daily.  Commercial lodging establishments must prominently display notice of this option in each bathroom using clear and easily understood language.
  10. No Installation of Single Pass Cooling Systems:  Installation of single pass cooling systems is prohibited in buildings requesting new water service.
  11. No Installation of Non-re-circulating Water Systems in Commercial Car Wash and Laundry Systems:  Installation of non-re-circulating water systems is prohibited in new commercial conveyor car wash and new commercial laundry systems.
  12. Restaurants Required to Use Water Conserving Dish Wash Spray Valves: Food preparation establishments, including but not limited to restaurants or cafes, are prohibited from using non-water conserving dish wash spray valves.
  13. Use of potable water for watering streets with trucks, except for initial wash-down for construction purposes (if street sweeping is not feasible), or to protect the health and safety of the public, is prohibited;
  14. Use of potable water for construction purposes, such as consolidation of backfill, dust control, or other uses unless no other source of water or other method can be used , is prohibited.
  15. Use of potable water for construction purposes unless no other source of water or other method can be used, is prohibited;
  16. Use of potable water for street cleaning, is prohibited;
  17. Operation of commercial car washes without recycling at least 50% of the potable water used per cycle, is prohibited; and
  18. Use of potable water to flush hydrants, except where required for public health or safety, is prohibited.

If you are a Southern California customer and would like to view a current copy of CPUC Rule 14.1 please click here.

 

Sacramento  

The Sacramento district is primarily served by groundwater.  At this time, California American Water continues to implement 20 percent water reduction measures, asking our customers to restrict non-essential or unauthorized uses of water.  For a full list of non-essential and unauthorized uses of water please click here:

California American Water has been ordered by the CPUC to assist in assuring compliance of  the SWRCB prohibited uses of water, requiring that we must track and report water waste violations and report them to appropriate law enforcement and government agencies, as they will be responsible for issuing fines should they choose to do so.


The Board has determined that the following water use activities by water utility customers are PROHIBITED:

1. The application of potable water to outdoor landscapers in a manner that causes runoff such that water flows onto adjacent property, non-irrigated areas, private and public walkways, roadways, parking lots, or structures.

2. The use of a hose that dispenses potable water to wash a motor vehicle, except where the hose is fitted with a shut-off nozzle or device attached to it that causes it to cease dispensing water immediately when not in use.

3. The application of potable water to driveways and sidewalks.

4. The use of potable water in a fountain or other decorative water feature, except where the water is part of the recirculating system.


Conservation Resources Available:
California American Water encourages all consumers to voluntarily end non-essential or unauthorized uses of water.  For further information about our conservation programs and services and information about rebates, water surveys, irrigation schedules and other conservation related issues in the Sacramento area please click here

Sacramento customers are encouraged to call the Conservation Hotline to report water waste and for more information about our free programs and services.

Sacramento Conservation Hotline: (916) 568-4201

 

Larkfield  

Larkfield – Stage One Mandatory Rationing in Effect
The Larkfield district is served with groundwater and purchased water.   On October 23, 2014 California American Water implemented Stage One Mandatory Rationing - 20 percent water reduction measures, asking our customers to restrict non-essential or unauthorized uses of water.  For a full list of non-essential and unauthorized uses of water, penalties and variance procedures please click here (Rule 14.1) and here (Schedule 14.1).

California American Water will issue fines and install flow restrictors for repeated violations of our rules.  Customers may request a variance from any restriction by writing California American Water at 4787 Old Redwood Highway, Santa Rosa, CA 95403.  Customers are also encouraged to call us at (707) 542-8329 for more information about these measures.

Effective October 23, 2014, Stage 1 Mandatory Water Rationing will be enforced for California American Water customers in the Larkfield district. Mandatory rationing requires the following:


• Leaks must be fixed within 72 hours.
• Limited use of sprinklers for irrigation (see watering schedule on reverse).
• No irrigating in a manner that causes run-off to hard surfaces.
• No washing of driveways, sidewalks or patios with a hose.
• No use of fountains or other water features that do not recirculate water.
• No washing vehicles without a hose nozzle.
• Use of potable water for certain construction purposes is prohibited.
• Service of water at restaurants is prohibited unless requested by patrons.

Customers with sprinklers are also required to follow the outdoor watering schedule. This restriction does apply to hand watering with a bucket or hose equipped with a positive pressure shut-off nozzle or to drip irrigation.

Customers may use sprinkler systems according to the following schedule.  Customers must water before 10am or after 6pm to avoid evaporation.
MANDATORY SUMMER OUTDOOR WATERING SCHEDULE 
April 1 – October 31

Odd-numbered addressesTuesdays, Thursdays, Saturdays
Even-numbered addressesWednesday, Friday, Sunday
No watering on Monday. Watering is limited to three days per week

MANDATORY WINTER OUTDOOR WATERING SCHEDULE
November 1 – March 30

Odd-numbered addressesTuesdays
Even-numbered addressesWednesday
All addresses: Watering is limited to one day per week
To avoid evaporation, please water outdoors before 10:00AM or after 6:00PM


Conservation Resources Available:
California American Water encourages all consumers to voluntarily end non-essential or unauthorized uses of water.  For further information about our conservation programs and services and information about rebates, water surveys, irrigation schedules and other conservation related issues in the Larkfield area please click here.

Larkfield customers are encouraged to call the Conservation Hotline to report water waste and for more information about our free programs and services.

Larkfield Conservation Hotline: (707) 542-1717

 

Ventura  

The Ventura County district is served with purchased water.  At this time, California American Water continues to implement 20 percent water reduction measures, asking our customers to restrict non-essential or unauthorized uses of water.  For a full list of non-essential and unauthorized uses of water please click here:

California American Water has been ordered by the CPUC to assist in assuring compliance of  the SWRCB prohibited uses of water, requiring that we must track and report water waste violations and report them to appropriate law enforcement and government agencies, as they will be responsible for issuing fines should they choose to do so.


The Board has determined that the following water use activities by water utility customers are PROHIBITED:

1. The application of potable water to outdoor landscapers in a manner that causes runoff such that water flows onto adjacent property, non-irrigated areas, private and public walkways, roadways, parking lots, or structures.

2. The use of a hose that dispenses potable water to wash a motor vehicle, except where the hose is fitted with a shut-off nozzle or device attached to it that causes it to cease dispensing water immediately when not in use.

3. The application of potable water to driveways and sidewalks.

4. The use of potable water in a fountain or other decorative water feature, except where the water is part of the recirculating system.

Conservation Resources Available:
California American Water encourages all consumers to voluntarily end non-essential or unauthorized uses of water.  For further information about our conservation programs and services and information about rebates, water surveys, irrigation schedules and other conservation related issues in the Ventura area please click here

Ventura customers are encouraged to call the Conservation Hotline to report water waste and for more information about our free programs and services.

Ventura County Conservation Hotline: 805-498-1266, ext. 2809

 

Los Angeles  

The Los Angeles County district is served with groundwater and purchased water. At this time, California American Water continues to implement 20 percent water reduction measures, asking our customers to restrict non-essential or unauthorized uses of water.  For a full list of non-essential and unauthorized uses of water please click here:

California American Water has been ordered by the CPUC to assist in assuring compliance of  the SWRCB prohibited uses of water, requiring that we must track and report water waste violations and report them to appropriate law enforcement and government agencies, as they will be responsible for issuing fines should they choose to do so.


The Board has determined that the following water use activities by water utility customers are PROHIBITED:

1. The application of potable water to outdoor landscapers in a manner that causes runoff such that water flows onto adjacent property, non-irrigated areas, private and public walkways, roadways, parking lots, or structures.

2. The use of a hose that dispenses potable water to wash a motor vehicle, except where the hose is fitted with a shut-off nozzle or device attached to it that causes it to cease dispensing water immediately when not in use.

3. The application of potable water to driveways and sidewalks.

4. The use of potable water in a fountain or other decorative water feature, except where the water is part of the recirculating system.

Conservation Resources Available:
California American Water encourages all consumers to voluntarily end non-essential or unauthorized uses of water.  For further information about our conservation programs and services and information about rebates, water surveys, irrigation schedules and other conservation related issues in the Los Angeles area please click here

Los Angeles customers are encouraged to call the Conservation Hotline to report water waste and for more information about our free programs and services.

Los Angeles County Conservation Hotline: 626-614-2536

 

San Diego  

The San Diego County district is served with purchased water. At this time, California American Water continues to implement 20 percent water reduction measures, asking our customers to restrict non-essential or unauthorized uses of water.  For a full list of non-essential and unauthorized uses of water please click here:

California American Water has been ordered by the CPUC to assist in assuring compliance of  the SWRCB prohibited uses of water, requiring that we must track and report water waste violations and report them to appropriate law enforcement and government agencies, as they will be responsible for issuing fines should they choose to do so.


The Board has determined that the following water use activities by water utility customers are PROHIBITED:

1. The application of potable water to outdoor landscapers in a manner that causes runoff such that water flows onto adjacent property, non-irrigated areas, private and public walkways, roadways, parking lots, or structures.

2. The use of a hose that dispenses potable water to wash a motor vehicle, except where the hose is fitted with a shut-off nozzle or device attached to it that causes it to cease dispensing water immediately when not in use.

3. The application of potable water to driveways and sidewalks.

4. The use of potable water in a fountain or other decorative water feature, except where the water is part of the recirculating system.

Conservation Resources Available:
California American Water encourages all consumers to voluntarily end non-essential or unauthorized uses of water.  For further information about our conservation programs and services and information about rebates, water surveys, irrigation schedules and other conservation related issues in the San Diego area please click here

San Diego customers are encouraged to call the Conservation Hotline to report water waste and for more information about our free programs and services.

San Diego County Conservation Hotline: 619-522-6407

 

Monterey  

For customers in Ambler Park, Chualar, Garrapata, Ralph Lane & Toro:

  • The area is served with groundwater
  • Customers can view a full list of non-essential and unauthorized uses of water by visiting our website, www.californiaamwater.com.
  • Customers can call the Monterey Conservation Hotline at (831) 646-3205 for information about our conservation programs and services and information about rebates, water surveys, irrigation schedules and other conservation related issues in the Monterey County area.

For main system customers in Carmel, Carmel Valley, Del Rey Oaks, Pacific Grove, Pebble Beach, Monterey, Sand City & Seaside:

California American Water’s Monterey customers within the Monterey Peninsula Water Management District’s (MPWMD) boundaries are in Stage 1 of the emergency conservation plan which require the following:

  • Waste caused by correctable leaks, breaks or malfunctions must be corrected immediately.  This loss of drinkable water may be cited as water waste after a reasonable period of time has passed in which the leak or malfunction could have been corrected.  Exceptions may be granted by the General Manager for corrections which are not feasible or practical.
  • Water turf, lawns, gardens or ornamental landscaping before 9:00 a.m. and after 5:00  p.m. If watering between these hours, it must be done by drip irrigation or hand watering with trigger nozzles. (Exceptions shall be made by the General Manager for professional gardeners who must water between 9:00 a.m. and 5:00 p.m.).
  • Additional Landscape Irrigation Restrictions in the main California American Water system:  Unless watering is by drip irrigation, through a hand-held hose with a trigger nozzle, or performed by a professional gardener or landscaper, the following schedules apply:
    • Properties water after 5 p.m. and before 9 a.m. on Saturdays and Wednesdays only.  
    • Avoid excessive water use which allows surplus to run to waste, including the use of drinking water for washing buildings, structures, driveways, patios, parking lots, tennis courts, or other hard surfaced areas, except in cases where health or safety are at risk.
    • All non-residential water users within the District, must have low-flow showerheads and faucet aerators (2.5 gallons per minute), and all toilets that use 3.5 gallons per flush must have a one-gallon reduction device installed, with the following exception:
    • ***Visitor-serving commercial facilities (including all hotels, motels, restaurants, convention/meeting facilities, and service stations) must have ultra-low flush toilets (1.6 gallons-per-flush maximum).
    • Drinking water must be requested by the customer at a restaurant, hotel, café, cafeteria or other public place where food is sold, served or offered for sale.  Water should not be provided unless specifically requested by the customer.
    • Swimming pools or spas should not be drained or refilled except (a) to prevent or correct structural damage or to comply with public health regulations, or (b) upon prior approval of the General Manager.
    • Wash private vehicles using a trigger nozzle to reduce water use and runoff.  Commercial aircraft, cars, buses, boats, trailers or other commercial vehicles must be washed at a commercial or fleet vehicle or boat washing facility operated at a fixed location where equipment using water is properly maintained to avoid wasteful use.
    • Commercial car washes must recycle at least 50 percent of the potable water used per cycle.
    • Fountains, ponds, lakes or other ornamental water uses must recycle water if the water is from a potable source.
    • Water used for more than minimal landscaping, as defined in the landscaping regulations of the jurisdiction or as described in Article 10.8 of the California Government Code, is considered wasteful.
    • Unmetered hydrant water use by individuals, other than for fire suppression or utility system maintenance purposes, requires approval of the MPMWD General Manager.
    • Potable water must not be used for street cleaning.
    • The use of large quantities of drinking water for dust control or earth compaction requires prior written approval of the General Manager.  The use of non-potable water or other methods of dust control are encouraged.
    • Water may not be transported from the Monterey Peninsula Water Resources System without prior written authorization from the MPWMD.  Emergency or health related situations are exempt from this provision in accordance with Rule 168 (Water Rationing Variance).
  • The following activities are not considered water waste:
    • Flow resulting from firefighting or essential inspection of fire hydrants
    • Water applied to abate spills of flammable or otherwise hazardous materials, where water application is the appropriate methodology;
    • Water applied to prevent or abate health, safety, or accident hazards when alternate methods are not available;
    • Storm run‑off;
    • Flow from fire training activities during Stage 1 Water Conservation through Stage 3 Water Conservation; 
    • Reasonable quantities of water applied as dust control as required by the Monterey Bay Unified Air Pollution Control Agency, except when prohibited by Regulation XV.
  • To report water waste call The Monterey Peninsula Water Management District Water Waste Hotline at (831) 658-5653