American Water
American Water  
Corporate Responsibility
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Our People

American Water employs over 7,000 people in 35 U.S. states and in Manitoba and Ontario, Canada. We rely on the talent and ingenuity of these hard-working team members to supply our 16 million customers with something they cannot live without… high-quality water and wastewater services.

Many of our employees have worked with us for decades (if not generations). We work hard to provide a place where they feel valued and challenged and where they have opportunities for continuous learning and skill development. We depend on them to deliver excellent service and believe that the care they provide to our customers matches their commitment to protect the vital natural resource that we deliver.

Every day the employees of American Water live by a set of values considered to be the cornerstones of the company’s culture. These values emphasize the importance of being:

Customer Focused– Keeping our customers needs’ at the forefront of everything we do.

Forward Thinking– Anticipating the future needs of our customers and employees and developing creative solutions to meet them.

Performance Driven- Maintaining our track record of a strong, high-performance organization that strives for continuous improvement and innovation.

Reliable- Being consistent and dependable in our planning and actions, and investing in our employees’ capability, as both are critical components of our service.

Trustworthy- Conducting ourselves ethically, with honesty and integrity, to uphold the confidence that people place in us as a company.

We want to ensure that the working environments we create are inclusiveand that our people are treated with respect. American Water promotes diversity in the workforce and believes doing so helps us better understand and meet the needs of our diverse communities and customers.

Ensuring our people can do their work safely is also a priority. We have worked hard to decrease work injuries by educating our employees on job safety. We also endeavor to help employees balance work and family commitments, manage stress and have a healthy lifestyle via our corporate wellness program.

We expect high standards of ethical conduct and do not condone unfair treatment, bribery or corruption of any kind.