Billing and Payment Information
At American Water, providing you with the best possible customer service is our priority, and we offer several easy ways to manage your account and pay your bill.
To view billing and payment options in your state, please choose from the list below.
Understanding the Charges on Your Bill
The below list outlines some of the charges you may see on your bill. Your actual bill may be different, because bill components vary by community.
American Water has agreements with hundreds of merchants in our service areas where you can pay in person. These locations include supermarkets, drug stores and other local merchants.
Please note: payment locations and terms change periodically. Customers are encouraged to call the location first, to verify the information on this site. Payments should not be mailed to these locations.
* For customers who have received a disconnection notice: Locate your account number and scheduled disconnection date on your billing statement/notice. Submit your payment at one of the authorized Pay In Person Locations before the disconnection date and record the payment authorization/receipt number. To find an authorized payment location near you, please use the search engine below. Please note: it is no longer necessary to contact us with a payment authorization or receipt number to confirm that a payment has been made UNLESS you are without water service or if you pay your bill at a payment location NOT listed in the search engine below. If you have any questions, please contact our customer service center.