Welcome to Customer Service!
At American Water, our customers are our number one priority. Here you'll find useful information about your service, your bill, and your rights and responsibilities as an American Water customer.
We’ve always offer 24-hour customer service, but now that service is even more convenient. With our new self-service website, My H2O Online, you can set up your account, keep track of your water use and pay your bill when it is convenient for you. You can even request a time to have your service turned on or off.
You can also read and download your local water quality reports and turn-on or turn-off service.
We welcome your feedback and want you to share your stories about your experience with us.
Customer Service: 808.394.1280