Your Rights & Responsibilities

As a customer of Hawaii American Water, you have the right to know how to get the best service from your wastewater utility. We recognize the trust you place in us to provide high quality wastewater treatment. It is a responsibility that defines what we do.

You have a right to high-quality service. Our employees ensure our operations meet all state and federal regulations. 

Good service goes beyond providing high-quality wastewater treatment and release. We also strive to keep you informed.

If you have questions about your rights and responsibilities as a customer, please contact our Customer Service Center at 1.888.237.1333. If your question is not resolved to your satisfaction, you have the right to contact the Hawaii Public Utilities Commission.

Hawaii Public Utilities Commission
465 South King Street, Room 103
Honolulu, Hawaii 96813
808.586.2020

 Hawaii Public Utilities Commission