Iowa American Water’s rates are based on the true cost of providing water service to our customers.
Rates can vary based on the cost of providing service in each of the communities we serve. Before it reaches your home or business, water is treated through an intricate, involved process. Water begins its journey at its source and travels through our highly sophisticated plants, into underground pipes, to its final destination, your tap. Along the way, our teams of professional scientists are using the latest technology as they oversee and monitor the water’s passage. We test the water quality frequently, using leading-edge methods we pioneered. We understand the value of clean, high-quality water on tap 24 hours a day, and are committed to delivering it reliably.
Reliable high-quality water delivery improves our lives and communities by:
Iowa American Water’s rates are set by the Iowa Utilities Board (IUB).
Iowa American Water - 2016 Customer Notice of Rate Increase
You can learn more about the IUB’s role and resources for customers by visiting the IUB web site.