American Water
American Water  
HomeContact UsPress RoomInvestor RelationsCorporate ResponsibilityService Line ProtectionProducts & ServicesCareersLearning Center

Turning Service On/Off

Turning the Water On
Turning your residential water services to your home on and off has never been easier. With our new self-service website, My H2O Online, you can set up your account, keep track of your water use and pay your bill when it is convenient for you. You can even request a time to have your service turned on or off.

Of course, you can always call us at 1.866.641.2108 and one of our experienced customer service representatives will be ready to help. We’re ready 24 hours a day to assist the person responsible for paying the bill.

If you are moving into a new home or non-residential building, make sure that water is available at your address. Then you can call us at 1.866.641.2108 to schedule an appointment to install your water meter and turn on the water. Residential customers may be able to schedule the appointment through My H2O Online.

If you move to a residence where water service is already available, we will make a service call to read the meter and start your billing with an actual meter reading. If your water meter is located inside your home, it will be necessary for a representative to enter your home to read the meter.

Please call us at least three working days before you want your water service started. An adult should be present when we turn on your water service, just in case a faucet or other water device has been accidentally left on inside. An adult will also need to be present if your water service is already on, and we need to take a first reading from a meter located in the basement.

Turning the Water Off
Please notify us at least three working days before you want your water service disconnected. This advance notice allows us time to take a final meter reading and ensure that you are only charged for the water you use.

Turning the Water On
To begin service at your new home or to restore seasonal service, call the Customer Service Center. Please have your service address, billing address, and telephone number handy.

For a residence that has never had water service, we will install a meter and turn on the water. Someone should be home at the time of the meter installation to prevent any overflow in case a faucet or other water device has been accidentally left on inside. For a residence where water is already being provided, you want to be sure that you are only charged for the water you use. We will visit your residence to read the meter and start your billing with an actual reading. This also applies for most seasonal accounts. If you were not previously an American Water customer, a deposit may be required until you have established a satisfactory credit history.

Turning the Water Off
To stop service when you are moving, or to shut off seasonal service, please call the Customer Service Center. Make sure to allow a few days before you want service stopped. This will enable us to take a final and accurate meter reading and ensure that you are only charged for water used.

Be ready to tell us the date service should be stopped, to arrange for a final meter reading, and to provide us with your final billing address. And don’t forget to have your service address, billing address, and telephone number handy.