American Water
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Contact Us

Customer Service:
1.800.422.2782
infoil@amwater.com

Hours of Operation:  Monday through Friday, 7 a.m. to 7 p.m.
Our self-service tool, My H2O Online, is available anytime for account information, payments and turning water service on and off (residential only) at amwater.com/myh2o. 

In case of EMERGENCY, contact us 24 hours a day, 7 days a week, 365 days a year.
Water emergencies don't keep business hours.  We're available 24/7 to assist you.

Main office:
Illinois American Water
300 North Water Works Drive
Belleville, IL 62223

For help with My H2O Online, please call 1.800.422.2782.

News Media and Community Relations:
Karen Cotton
External Affairs Manager
karen.cotton@amwater.com

Government Affairs
Timothy Leahy
Director of Government Affairs
630-739-8835
timothy.leahy@amwater.com

Procurement
Bob Maul C.P.M.
Western Division Lead
Supply Chain Manager
727 Craig Road
St. Louis Missouri 63141
314-996-2323
bob.maul@amwater.com

Human Resources
314-996-2332

Mobile Education Center
For reserving the mobile education center only.
Lori Stenzel
618-874-2467
Request for donations or sponsorships, contact Community Relations

Business Development
Bob Johnson
Senior Manager Business Development
630-739-8868
bob.johnson@amwater.com

American Water Contacts

Customer Service
Please choose your state from the list below for a quick link to contact information for your state.

California American Water  Hawaii American Water  Illinois American Water  Indiana American Water  Iowa American Water  Kentucky American Water  Maryland American Water  Michigan American Water  Missouri American Water  New Jersey American Water  New York American Water   Pennsylvania American Water  Tennessee American Water  Virginia American Water  West Virginia American Water 

Customer Service Feedback Form

For Media or External Affairs Inquiries, click here to locate your state's External Affairs Representative.

For General Inquiries
Please contact our Corporate Headquarters:
1025 Laurel Oak Road
Voorhees, NJ 08043
856-346-8200

Investor Relations
Please click here to contact our Investor Relations department or call 1-856-566-4005.