American Water
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Contact Us

Customer Service:
TDD # (800-300-6202)
Bolingbrook Customers: 855-705-8435
Customer Service Feedback Form Please allow up to one business day for a response.

Hours of Operation:  Monday through Friday, 7 a.m. to 7 p.m.
Our self-service tool, My H2O Online, is available anytime for account information, payments and turning water service on and off (residential only) at 

In case of EMERGENCY, contact us 24 hours a day, 7 days a week, 365 days a year.
Water emergencies don't keep business hours.  We're available 24/7 to assist you.

For help with My H2O Online, please call 1.800.422.2782.

News Media and Community Relations:
Karen Cotton
External Affairs Manager

Bob Maul C.P.M.
Western Division Lead
Supply Chain Manager
727 Craig Road
St. Louis Missouri 63141

Human Resources

Mobile Education Center
For reserving the mobile education center only.
Lori Stenzel
Request for donations or sponsorships, contact Community Relations

Business Development
Bob Johnson
Senior Manager Business Development

American Water Contacts

Customer Service
Please choose your state from the list below for a quick link to contact information for your state.

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Investor Relations
Please click here to contact our Investor Relations department or call 1-856-566-4005.