To learn more about Illinois American Water and its current infrastructure projects, environmental programs, customer service initiatives, and more click on Get to Know Us.
H20 Help to Other Program - Illinois American Water’s H20 Help to Others Program provides help to those who need it most. The H20 Help to Others Program is a customer assistance program created by Illinois American Water and administered by local Salvation Army Agencies to help provide supplemental funding to Illinois American Water customers who would otherwise have trouble paying their water bills.
My H20 Online - Manage your water service account from the comforts of your home computer. Illinois American Water has offered 24-hour customer
Cold Weather Tips - Frozen pipes can wreak havoc and require costly repairs and cleanup. To help protect your pipes in cold winter weather, keep these helpful tips in mind.
Here is recent information for Illinois American Water customers.
Keeping customers informed is one of our main priorities. We communicate regularly in a variety of ways that help us provide high-quality customer service, as well as high-quality water service. Our Customer Communications are designed to inform and educate our customers on topics like wise water use, leak detection, our involvement in our communities and our investment in infrastructure.
Here you'll find our most recent Customer Communications to view and download.
Don't forget to visit our video site!
American Water's Customer Communications Awards
Therefore, we are delighted when our work, commitment and vision are recognized in professional communications awards.
2009 ReBrand 100 Global Awards
American Water's brand was awarded the 2009 Notable ReBrand 100 Global Award.
30th Annual Telly Awards
American Water was given bronze awards for the IPO Video in the 30th Annual Telly Awards in these categories:
- Corporate Image
There were more than 14,000 entries in the 2009 show and only those entries that were recognized by the judges as being distinctive were named winners.
The IPO Video can be viewed on the American Water website by clicking on the "American Water Videos" link on the homepage of the site, or by going directly to http://www.amwatervideos.com/shell.aspx. From there, choose the first video "IPO Video."
Interactive Media Awards
American Water's Web site earned an Outstanding Achievement Award from the Interactive Media Awards in the "utilities" category.
2008 MarCom Awards
Of the more than 5,000 entries worldwide, American Water won 37 MarCom Awards - 11 platinum, 14 gold and 12 honorable mentions.
The following American Water communication's received the highest honor - The "Platinum Award"
2008 Communicator Awards
The following American Water communication's received the highest honor - The "Award of Excellence"
2008 American Graphic Design Awards
For the 2008 competition, more than 10,000 entries were received. Of these, a highly selective 15 percent are recognized with a certificate of excellence.
The following American Water communication's pieces were named winners:
2008 San Diego Chapter of the Public Relations Society of America (PRSA) annual Edward L. Bernays Mark of Excellence Awards
American Water received awards for the following: