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Payment Assistance

Sometimes customers face circumstances that stretch their financial resources. Illinois American Water is here to assist. Our customer service representatives will work with you on a plan to pay the balance of the bill over time. You may also be qualified to receive assistance through our H2O Help to Others Program™.

Payment Arrangements

If you cannot pay your bill by the due date, please contact our customer service center immediately, before the due date. Our customer service representatives are available at 800.422.2782. They will work with you on a plan to pay the balance of your bill over time.

These payment arrangements may require you to:

  • Pay at least 25% of your bill within 48 hours of your call
  • Pay the rest of the bill, including any applicable late payment charge, according to an agreed upon schedule, not to exceed 6 months
  • Pay all future bills as they become due
  • Only customers who have not broken similar agreements in the past twelve months are eligible to make these payment arrangements

H2O Help to Others Program™

H2O Help to Others is an emergency assistance program created by Illinois American Water and the Salvation Army of Illinois. The program helps provide supplemental funding to Illinois American Water customers who would otherwise have trouble paying their bills. H2O Help to Others is supported by the company and Illinois American Water customers who voluntary make contributions through their water bill.  The Salvation Army's trained caseworkers determine the needs of families and individuals, who must be Illinois American Water customers.



525 Alby Street

Alton, Ill  62002

(618) 465-7765



20 Glory Place

Belleville Ill  62226

(618) 235-7378


East St. Louis

616 N. 16th Street

East St. Louis, Ill  62205-2512

(618) 874-3136


Granite City

3007 E. 23rd Street; Box 338

Granite City, Ill  62040-5911

(618) 451-7957



906A Tower Square Plaza

Marion, Ill  62959

(618) 993-5854



401 N.E. Adams

Peoria, Ill  61603

(309) 655-7220



243 Derby Street

Pekin, Ill  61554

(309) 346-3010



2212 N. Prospect

Champaign, Ill  61822

(217) 373-7832



307 N. Kickapoo

Lincoln, Ill  62656

(217) 732-7890



112 N. Division

Pontiac Ill  61764

(815) 844-5005



409 Avenue F

Sterling, Ill  61081-0336

(815) 625-1622



126 S. Bloomington Street

Streator Ill  61364

(815) 672-2746


Chicago Metro Area




437 E. Galena Blvd.

Aurora, Ill  60505

(630) 897-7265


Crystal Lake

290 W. Crystal Lake Ave.

Crystal Lake, Ill  60014

(815) 455-2769


Chicago Metro

5040 North Pulaski

Chicago, Ill  60630

(773) 205-3568

Des Plaines

609 W. Dempster

Des Plaines, Ill  60016

(847) 981-9111



316 Douglas Ave.

Elgin, Ill  60120

(847) 741-2304



300 3rd Ave.

Joliet, Ill  60433

(815) 726-4834



8354 W. Foster Ave.

Norridge, Ill  60706

(708) 456-6220


Oakbrook Terrace

1 S. 415 Summit

Villa Park, Ill  60181

(630) 629-3044


South Beloit

416 S. Madison St.

Rockford, Ill  61104

(815) 972-1135


St. Charles

1710 S. 7th Ave.

St. Charles, Ill  60174

(630) 377-2769




Who qualifies for H2O Help to Others program assistance?

Any individual or family whose water service is being provided by Illinois American Water and who is in danger of losing their primary source of water and meets the "basic needs" criteria as set by Salvation Army caseworkers.

How do I apply for H2O Help to Others assistance?

Call the Illinois American Water Customer Service Center toll-free at 800-422-2782. Or, you may contact the Salvation Army in your area:

How You Can Help?

Illinois American Water customers who wish to contribute to the H2O Help to Others Program™ can do so by adding a donation to their Illinois American Water bill payment. With a single pledge, your donation per billing period will be automatically added to your water bill. You can be assured that 100 percent of your donation goes directly to qualifying customers. Our company assumes all administrative costs for this program so that every penny you donate goes directly to this worthwhile cause.