Turning Service On/Off

Turning the Water On
Turning your residential water services to your home on and off has never been easier. With our new self-service website, My H2O Online, you can set up your account, keep track of your water use and pay your bill when it is convenient for you. You can even request a time to have your service turned on or off.

Of course, you can always call us at 800.422.2782 and one of our experienced customer service representatives will be ready to help. We’re ready 24 hours a day to assist the person responsible for paying the bill.

If you are moving into a new home or non-residential building, make sure that water is available at your address. Then your can call us at 800.422.2782 to schedule an appointment to install your water meter and turn on the water. Residential customers may be able to schedule the appointment through My H2O Online.

If you move to a residence where water service is already available, call our Customer Service Center and we will make a service call to read the meter and start your billing with an actual meter reading. If your water meter is located inside your home, it will be necessary for a representative to enter your home to read the meter.

Please call us at least three working days before you want your water service started.
An adult should be present when we turn on your water service, to prevent any overflow in case a faucet or other water device has been accidentally left on inside. An adult will also need to be present if your water service is already on, but we need to take a first reading from a meter located in the basement.

Turning the Water Off
Please notify us at least five working days before you want your water service disconnected. This will enable us to take a final and accurate meter reading and ensure that you are only charged for water you have used.