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Your Rights & Responsibilities

As a customer of Illinois American Water, you have the right to know how to get the best service from your water utility. We recognize the trust you place in us to provide high quality, reliable drinking water. It is a responsibility that defines what we do as your local water company.

Your rights and responsibilities as an Illinois American Water customer are highlighted in the brochure below.

Illinois American Water Customer Rights & Responsibilities

Illinois Commerce Commission Bill of Rights

Illinois American Water Contractor Authorization Form

Chicago Sanitary Sewer Service Guide (Chicago Metro wastewater customers)

Administrative Code Part 280 Rules Implementation Checklist

Administrative Code Part 280 Rules Implementation Checklist

If you have questions about your rights and responsibilities as a customer, please contact our Customer Service Center. If your question is not resolved to your satisfaction, you have the right to contact the Illinois Commerce Commission at 1.800.524.0795.

Illinois Commerce Commission
527 E. Capitol Avenue
Springfield, IL 62701

 Illinois Commerce Commission Website