Your Rights & Responsibilities
As a customer of Illinois American Water, you have the right to know how to get the best service from your water utility. We recognize the trust you place in us to provide high quality, reliable drinking water. It is a responsibility that defines what we do as your local water company.
Your rights and responsibilities as an Illinois American Water customer are highlighted in the brochure below.
Administrative Code Part 280 Rules Implementation Checklist
If you have questions about your rights and responsibilities as a customer, please contact our Customer Service Center. If your question is not resolved to your satisfaction, you have the right to contact the Illinois Commerce Commission at 1.800.524.0795.
Illinois Commerce Commission