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Customer Service:

Main office:
Illinois American Water
300 North Water Works Drive
Belleville, IL 62223

For help with My H2O Online, please call 1.800.422.2782.

News Media and Community Relations:
Illinois – Peoria, Pekin, Lincoln, Metro East (including Alton, Cairo, Belleville)
Pontiac, Streator, Sterling
Karen Cotton
External Affairs Manager

Chicago Metro Area, Champaign
Karen Cotton
External Affairs Manager

Government Affairs
Timothy Leahy
Director of Government Affairs

Bob Maul C.P.M.
Western Division Lead
Supply Chain Manager
727 Craig Road
St. Louis Missouri 63141

Human Resources

Business Development
Chris Johnson
Senior Manager Business Development

American Water Contacts

Customer Service
Please choose your state from the list below for a quick link to contact information for your state.

Arizona American Water  California American Water  Hawaii American Water  Illinois American Water  Indiana American Water  Iowa American Water  Kentucky American Water  Long Island American Water  Maryland American Water  Michigan American Water  Missouri American Water  New Jersey American Water  New Mexico American Water  Ohio American Water  Pennsylvania American Water  Tennessee American Water  Texas American Water  Virginia American Water  West Virginia American Water 

Customer Service Feedback Form

For Media or External Affairs Inquiries, click here to locate your state's External Affairs Representative.

For General Inquiries
Please contact our Corporate Headquarters:
1025 Laurel Oak Road
Voorhees, NJ 08043

American Water Business Development
Mark Strauss
Senior Vice President
Corporate & Business Development
1025 Laurel Oak Road
Voorhees, NJ 08043

Investor Relations
Please click here to contact our Investor Relations department or call 1-856-566-4005.