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Customer Service Alert

Due to recent extreme weather conditions, our customer service center continues to experience very high call volume and customers requests for field visits. Our customers are important to us, and we understand the inconvenience that is caused by increased on-hold and wait times. Thank you for your patience as we address emergency situations and work to safely dispatch our crews to handle customer needs. If you have an emergency and your water service is disrupted, you can reach our 24x7 customer service center at 1-800-422-2782.


Illinois American Water’s President's Letter

About 95 percent of American voters value water more than any other household service they receive.
Read more in the President's Letter.