American Water
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Contact Us

Customer Service:
1.800.422.2782
infoil@amwater.com

For Village of Bolingbrook customers: you have a new call center phone number: (855) 705-8435. Our new call center hours of operation will be 7 a.m. to 8 p.m. (Monday – Friday) and 8 a.m. to 4:30 p.m. (Saturday). Customers can call with questions related to your bill, to schedule a service visit, or to set up an appointment to turn your water service on or off. For emergencies, customers can call the new toll-free number, (855) 705-8435, at any time.

Main office:
Illinois American Water
300 North Water Works Drive
Belleville, IL 62223

For help with My H2O Online, please call 1.800.422.2782.

News Media and Community Relations:
Karen Cotton
External Affairs Manager
karen.cotton@amwater.com

Government Affairs
Timothy Leahy
Director of Government Affairs
630-739-8835
timothy.leahy@amwater.com

Procurement
Bob Maul C.P.M.
Western Division Lead
Supply Chain Manager
727 Craig Road
St. Louis Missouri 63141
314-996-2323
bob.maul@amwater.com

Human Resources
314-996-2332

Business Development
Chris Johnson
Senior Manager Business Development
309-566-4118
chris.johnson@amwater.com

American Water Contacts

Customer Service
Please choose your state from the list below for a quick link to contact information for your state.

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Customer Service Feedback Form

For Media or External Affairs Inquiries, click here to locate your state's External Affairs Representative.

For General Inquiries
Please contact our Corporate Headquarters:
1025 Laurel Oak Road
Voorhees, NJ 08043
856-346-8200

Investor Relations
Please click here to contact our Investor Relations department or call 1-856-566-4005.