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Contact Us

Customer Service:
Call 1-800-492-8373 or infoin@amwater.com anytime day or night to start or stop service, ask us about the quality of your water, request a new tap, report a main break or damaged fire hydrant, inquire about your bill or payment options, or related matters. Our representatives are available 24 hours a day, seven days a week to assist you.

Career Opportunities
If you are interested in applying for employment with Indiana American Water, please refer to our online system. We only accept resumes/applications through this system.

Main Office
Indiana American Water
555 East County Line Road, Suite 201
Greenwood, IN 46143

Charitable Donations
Indiana American Water is pleased to support the communities we serve through a variety of volunteer efforts as well as charitable donations and sponsorships. Due to the volume of requests we receive, please submit your request using our convenient online donation form. Click here to learn more about our giving program and how you can apply.

For help with My H2O Online, please call 1.800.492.8373.

Media Inquiries
Joe Loughmiller
External Affairs Manager
joe.loughmiller@amwater.com

Business Development:
If you represent a municipality, water district or governmental agency and wish to learn more about American Water’s public-private partnerships, Please contact our business development team at 317-885-2434.

Joe Loughmiller  
joe.loughmiller@amwater.com

PLEASE NOTE: For all customer service inquiries, please call Indiana American Water’s customer service center at 1-800-492-8373.

New Development and Construction
If you are seeking information about obtaining fire service, high-volume meters, hydrants or a main extension, please visit the Contact Us page for Developer Services or e-mail us at inaw.developerservices@amwater.com

Human Resources:
Shannon Ferguson HRBP 
shannon.ferguson@amwater.com

Procurement:
Richard Dagney, Senior Capital Buyer
American Water
richard.dagney@amwater.com

At Indiana American Water, providing you with the best customer service possible is our priority. If you have an issue that could not be resolved after contacting our Customer Service Center (1-800-492-8373 or infoin@amwater.com), please feel free to e-mail us at presidentdeboy@amwater.com. This forum does not take the place of our Customer Service Center, which must be the first method of customer contact - particularly for issues that need to be addressed immediately. However, if your question, concern or request is still not resolved, you may contact us at this email address, being sure to provide as much information as you can (name, address, account number, type of issue, best contact method, etc.) so that we can better assist you.  

American Water Contacts

Customer Service
Please choose your state from the list below for a quick link to contact information for your state.

Arizona American Water  California American Water  Hawaii American Water  Illinois American Water  Indiana American Water  Iowa American Water  Kentucky American Water  New York American Water  Maryland American Water  Michigan American Water  Missouri American Water  New Jersey American Water  New Mexico American Water  Ohio American Water  Pennsylvania American Water  Tennessee American Water  Texas American Water  Virginia American Water  West Virginia American Water 

Customer Service Feedback Form

For Media or External Affairs Inquiries, click here to locate your state's External Affairs Representative.

For General Inquiries
Please contact our Corporate Headquarters:
1025 Laurel Oak Road
Voorhees, NJ 08043
856-346-8200

Investor Relations
Please click here to contact our Investor Relations department or call 1-856-566-4005.