Billing & Payment Information
At Indiana American Water, providing you with the best customer service possible is our priority. We offer the following payment methods:
Pay by Mail
Online Self-Service, Bill Pay
With our new self-service website, My H2O Online, residential customers can pay bills online, when it is convenient. You can also manage your account and keep track of your history of water use and account activity for up to two years. Commercial customers and any others who are unable to register on the site can pay online by visiting www.paymybill.com.
Steps for Customers Who Have Received a Disconnection Notice
Pay by Phone
Pay at local payment location
Help with Your Water Bill
Our customer service representatives will work with you on a plan to pay the balance of the bill over time. These payment arrangements require you to:
We will create these payment arrangements only with customers who have not broken a similar agreement with us in the past twelve months.
New Policy for turning on water service that has been disconnected for non payment
Effective January 1, 2013, Indiana American Water’s policy will change regarding the reconnection of water service after regular business hours. Beginning on this date, no reconnection of service after disconnection for non payment will be performed after regular business hours, except on Fridays, weekends, holidays and the day before a holiday as listed at www.indianaamwater.com at the “turning service on/off” link under the Customer Service tab. A reconnection fee and after-hours fee will be charged for any reconnection of service made after 3 p.m. on these days, payable prior to reconnection through an authorized payment center or online credit card processing vendor. For more information, please contact our customer service center at 800-492-8373 or visit www.indianaamwater.com.