American Water
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Contact Us

Customer Service:
Call 1-800-492-8373
TDD # (800-300-6202)
Email us by filling out the Customer Request Form.  All emails are reviewed and responded to within one business day.

Hours of Operation:  Monday through Friday, 7 a.m. to 7 p.m.
Our self-service tool, My H2O Online, is available anytime for account information, payments and turning water service on and off (residential only) at 

In case of EMERGENCY, contact us 24 hours a day, 7 days a week, 365 days a year.
Water emergencies don't keep business hours.  We're available 24/7 to assist you.


Career Opportunities
If you are interested in applying for employment with Indiana American Water, please refer to our online system. We only accept resumes/applications through this system.

Main Office
Indiana American Water
555 East County Line Road, Suite 201
Greenwood, IN 46143

Charitable Donations
Indiana American Water is pleased to support the communities we serve through a variety of volunteer efforts as well as charitable donations and sponsorships. Due to the volume of requests we receive, please submit your request using our convenient online donation form. Click here to learn more about our giving program and how you can apply.

For help with My H2O Online, please call 1.800.492.8373.

Media Inquiries
Joe Loughmiller
External Affairs Manager

Business Development:
If you represent a municipality, water district or governmental agency and wish to learn more about American Water’s public-private partnerships, Please contact our business development team at 317-885-2434.

Joe Loughmiller

PLEASE NOTE: For all customer service inquiries, please call Indiana American Water’s customer service center at 1-800-492-8373.

New Development and Construction
If you are seeking information about obtaining fire service, high-volume meters, hydrants or a main extension, please visit the Contact Us page for Developer Services or e-mail us at

Human Resources:
Shannon Ferguson HRBP

Richard Dagney, Senior Capital Buyer
American Water

At Indiana American Water, providing you with the best customer service possible is our priority. If you have an issue that could not be resolved after contacting our Customer Service Center (1-800-492-8373 or, please feel free to e-mail us at This forum does not take the place of our Customer Service Center, which must be the first method of customer contact - particularly for issues that need to be addressed immediately. However, if your question, concern or request is still not resolved, you may contact us at this email address, being sure to provide as much information as you can (name, address, account number, type of issue, best contact method, etc.) so that we can better assist you.  

American Water Contacts

Customer Service
Please choose your state from the list below for a quick link to contact information for your state.

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Investor Relations
Please click here to contact our Investor Relations department or call 1-856-566-4005.