Water-service rates are based on the real costs of treating and delivering water to customers, and are regulated by the Indiana Utilities Regulatory Commission (IURC).
To determine rates, Indiana American Water and the Indiana Utilities Regulatory Commission staffs study costs of construction, maintenance, operation, administration and financing. Once the studies are complete, the company and IURC present any differing conclusions before an administrative law judge. Based on the judge’s opinion, the IURC sets the water rates.
Rates and billing frequency vary based on geographic area. Water customers are billed based on a regular meter reading, while wastewater customers generally pay a flat rate. Rates can vary based on the cost of providing service in each of the communities we serve. Before it reaches your home or business, water is treated by an intricate, involved process. Water begins its journey from its source and travels through our highly sophisticated plants, into underground pipes, to its final destination, your tap. That source can be a river, aquifer, or an underground well.
Along the way, our teams of certified operators, scientists and engineers use the latest technology to oversee and monitor the water’s passage and progress. We test the water quality frequently, using leading methods we pioneered. We understand the value of clean, high-quality water on tap 24 hours a day, and are committed to delivering it reliably. Each year, we conduct thousands of tests and measurements using the most advanced technology and equipment available at our state-of-the-art, world-renowned research laboratory in Belleville, Illinois, and at our local utility labs.
Reliable high-quality water service improves our lives and communities by:
At about a penny a gallon, water service is an excellent value. What other item in your household budget is as affordable? At Indiana American Water, we are committed to delivering outstanding service, that our customers depend upon, at an exceptional value.
Proposed Revised Rates and Tariffs
On January 24, 2014, Indiana American Water filed a request (Cause #44450) with the Indiana Utility Regulatory Commission (IURC) that, if approved, would change rates for water and wastewater service in all of the company's operating districts. A customer communication piece is being sent to each of the company's customers during the first quarter of 2014 that explains the details of the request. Customers who would like to learn more about the potential impact to their bill can use the file below to calculate the potential impact to their bill based on their level of usage. Additional information on the company's filing is available on the IURC website at www.in.gov/iurc. The IURC will decide the actual amount of any increase by the end of November 2014.
Customer Notification of Application - Zone One
Customer Notification of Application - Moorseviile and Winchester
Customer Notification of Application - Northwest Operations
Customer Notification of Application - Wabash
Fire Protection Surcharge Notices
Public Notice: Shelbyville Fire Protection Surcharge
Public Notice: Franklin Fire Protection Surcharge
Public Notice: Lake Ridge Fire Protection Surcharge
Public Notice: Porter Fire Protection Surcharge
Public Notice: Burns Harbor Fire Protection Surcharge