Customer Service:
Call 1-800-492-8373 anytime day or night to start or stop service, ask us about the quality of your water, request a new tap, report a main break or damaged fire hydrant, inquire about your bill or payment options, or related matters. Our representatives are available 24 hours a day, seven days a week to assist you.
You can also e-mail customer service at infoin@amwater.com
Career Opportunities
If you are interested in applying for employment with Indiana American Water, please refer to our online system. We only accept resumes/applications through this system.
Main Office
Indiana American Water
555 East County Line Road, Suite 201
Greenwood, IN 46143
Charitable Donations
Indiana American Water is pleased to support the communities we serve through a variety of volunteer efforts as well as charitable donations and sponsorships. Due to the volume of requests we receive, please submit your request using our convenient online donation form. Click here to learn more about our giving program and how you can apply.
For help with My H2O Online, please call 1.800.492.8373.
Media Inquiries
Joe Loughmiller
External Affairs Manager
joe.loughmiller@amwater.com
Business Development:
If you represent a municipality, water district or governmental agency and wish to learn more about American Water’s public-private partnerships, Please contact our business development team at 877-398-7341.
Jeff Henson jeffrey.henson@amwater.com
PLEASE NOTE: For all customer service inquiries, please call Indiana American Water’s customer service center at 1-800-492-8373.
New Development and Construction
If you are seeking information about obtaining fire service, high-volume meters, hydrants or a main extension, please visit the Contact Us page for Developer Services or e-mail us at inaw.developerservices@amwater.com
Government Relations:
Ross Amundson
Director, Government Affairs
ross.amundson@amwater.com
Human Resources:
Chris Webster, HR Manager
james.webster@amwater.com
Procurement:
William Hardy, Operations Services
American Water Services
william.hardy@amwater.com
American Water Contacts
Customer Service
Please choose your state from the list below for a quick link to contact information for your state.
Arizona American Water California American Water Hawaii American Water Illinois American Water Indiana American Water Iowa American Water Kentucky American Water Long Island American Water Maryland American Water Michigan American Water Missouri American Water New Jersey American Water New Mexico American Water Ohio American Water Pennsylvania American Water Tennessee American Water Texas American Water Virginia American Water West Virginia American Water
Customer Service Feedback Form
For Media or External Affairs Inquiries, click here to locate your state's External Affairs Representative.
For General Inquiries
Please contact our Corporate Headquarters:
1025 Laurel Oak Road
Voorhees, NJ 08043
856-346-8200
American Water Business Development
Mark Strauss
Senior Vice President
Corporate & Business Development
1025 Laurel Oak Road
Voorhees, NJ 08043
856-346-8200
Investor Relations
Please click here to contact our Investor Relations department or call 1-856-566-4005.
