Contact UsCustomer Service:
TDD # (800-300-6202)
Email us by filling out the Customer Request Form. All emails are reviewed and responded to within one business day.
Hours of Operation: Monday through Friday, 7 a.m. to 7 p.m.
In case of EMERGENCY, contact us 24 hours a day, 7 days a week, 365 days a year.
For help with My H2O Online, please call 1.800.492.8373.
PLEASE NOTE: For all customer service inquiries, please call Indiana American Water’s customer service center at 1-800-492-8373.
New Development and Construction
At Indiana American Water, providing you with the best customer service possible is our priority. If you have an issue that could not be resolved after contacting our Customer Service Center (1-800-492-8373 or firstname.lastname@example.org), please feel free to e-mail us at email@example.com. This forum does not take the place of our Customer Service Center, which must be the first method of customer contact - particularly for issues that need to be addressed immediately. However, if your question, concern or request is still not resolved, you may contact us at this email address, being sure to provide as much information as you can (name, address, account number, type of issue, best contact method, etc.) so that we can better assist you.
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