Customer Service
Call 1-800-678-6301 anytime of day or night to start or stop service, ask us about the quality of your water, request a new tap, report a main break or damaged fire hydrant, inquire about your bill or payment options, or related matters. Our representatives are available 24 hours a day, seven days a week to assist you.
You can also e-mail customer service at infoky@amwater.com.
Career Opportunities
If you are interested in applying for employment with Kentucky American Water, please refer to our online system. We only accept resumes/applications through this system.
Business Offices
Lexington Office
859-269-2386
Owenton Office
502-484-5118
Charitable Donations
Kentucky American Water is pleased to support the communities we serve through a variety of volunteer efforts as well as charitable donations and sponsorships. Due to the volume of requests we receive, please submit your request using our convenient online donation form. Click here to learn more about our giving program and how you can apply.
Media Inquiries
Susan Lancho, External Affairs Manager
susan.lancho@amwater.com
New Development and Construction
If you are seeking information about obtaining fire service, high-volume meters, hydrants or a main extension, please contact:
Greg Tomko, Project Manager
New Development-Construction
gtomko@kawc.com
Business Development
The business development team addresses all growth opportunities outside of the company's existing service area. This includes bulk-water sales to municipalities, acquisition of water and/or wastewater systems, contracts to operate and maintain water and wastewater systems, as well as other public-private partnership opportunities to provide water service outside the company's existing service area. To explore whether any of these partnership opportunities make sense for your community, please contact us.
Dan Bickerton
Director, Business Development
866.583.2247
Dan.Bickerton@amwater.com
Human Resources
Lorraine Cecil, Human Resources Generalist
lorraine.cecil@amwater.com
Procurement
William Hardy, Operations Services
American Water Services
william.hardy@amwater.com
American Water Contacts
Customer Service
Please choose your state from the list below for a quick link to contact information for your state.
Arizona American Water California American Water Hawaii American Water Illinois American Water Indiana American Water Iowa American Water Kentucky American Water Long Island American Water Maryland American Water Michigan American Water Missouri American Water New Jersey American Water New Mexico American Water Ohio American Water Pennsylvania American Water Tennessee American Water Texas American Water Virginia American Water West Virginia American Water
Customer Service Feedback Form
For Media or External Affairs Inquiries, click here to locate your state's External Affairs Representative.
For General Inquiries
Please contact our Corporate Headquarters:
1025 Laurel Oak Road
Voorhees, NJ 08043
856-346-8200
American Water Business Development
Mark Strauss
Senior Vice President
Corporate & Business Development
1025 Laurel Oak Road
Voorhees, NJ 08043
856-346-8200
Investor Relations
Please click here to contact our Investor Relations department or call 1-856-566-4005.
