Billing & Payment Information
At Kentucky American Water, providing you with the best customer service possible is our priority.
Effective September 1, 2012, our Fayette County customers' bills will no longer include charges for Lexington-Fayette Urban County Government services. Click here for more information.
Pay by Mail
Kentucky American Water
Online Self-Service, Bill Pay
Pay by Phone
Pay at at local payment location
H20 Help to Others Program
Although our lives depend on an ample supply of tap water, many of us take water for granted. Unfortunately, there are many people and families who risk losing water service because they can’t pay their water bills. For customers who have fallen on difficult financial times, American Water’s H20 Help to Others Program has been providing assistance for over a decade to those who qualify in participating states.
Kentucky’s H20 Help to Others Program is administered for Kentucky American Water by the Dollar Energy for customers who meet established income criteria, and provides grants for water bill payment assistance. Funding for the program is provided by Kentucky American Water as well as customer contributions.
Another benefit of H20 Help to Others Program is that if often connects customers with other sources of aid in their communities, including other assistance programs for which they might qualify. Typically, those who qualify for the program are able to begin paying their water and other utility bills in a timely manner, start meeting other financial obligations, and work toward self-sufficiency.
To learn more about the H20 Help to Others Program, click here.