Water-service rates are based on the real costs of treating and delivering water to customers, and are regulated by state public utilities commissions (PUCs). All Kentucky American Water customers are charged rates approved by the Kentucky Public Service Commission.
To determine rates, Kentucky American Water and the PSC staff study costs of construction, maintenance, operation, administration and financing. The months-long process includes a variety of requests for additional information, public hearings, written and oral testimony under oath, cross-examination and more. The state Attorney General's Office is part of the proceeding, as well as other parties. After thorough examination of all evidence, the PSC makes a decision regarding rates.
Kentucky American Water’s rates are based on the true cost of providing water service to our customers.
Before water reaches your home or business, water is treated through an intricate involved process. Water begins its journey from its source and travels through our highly sophisticated plants and underground pipes, to its final destination: your tap. We use rivers and lakes for our water sources. Along the way, our teams of certified operators, scientists and engineers use the latest technology to oversee and monitor the water’s passage and progress. We test the water quality frequently, using leading methods we pioneered. We understand the value of clean, high-quality water on tap 24 hours a day, and are committed to delivering it reliably. Each year, American Water conducts more than one million tests and measurements using the most advanced technology and equipment available at our state-of-the-art, world-renowned research laboratory in Belleville, Illinois, and at our local utility labs.
Reliable high-quality water service improves our lives and communities by:
Of all of your needs, water is the single most important. It is a life essential resource – you need it every day for almost everything you do. Kentucky American Water takes that very seriously and constantly looks for ways to improve upon how to deliver reliable, high quality water. At less than a penny a gallon, and considering how often you use water every day, it’s easy to see the true value of your water service. Think about how often you use your service and you’ll see why Kentucky American Water is truly an exceptional value.
Kentucky American Water Tariffs