American Water
American Water  
HomeContact UsPress RoomInvestor RelationsCorporate ResponsibilityProducts & ServicesCareersLearning Center

Turning Service On/Off

Turning the Water On
Turning your residential water services to your home on and off has never been easier. With our new self-service website, My H2O Online, you can set up your account, keep track of your water use and pay your bill when it is convenient for you. You can even request a time to have your service turned on or off.

Commercial customers may call us at 800.678.6301 – residential customers can call as well – and one of our experienced customer service representatives will be ready to help. We’re ready 24 hours a day to assist the person responsible for paying the bill.

For a residence that has never had water service, we will install a meter and turn on the water. Someone should be home at the time of the meter installation, just in case a faucet or other water device has been accidentally left on inside. For a residence where water is already being provided, you want to be sure that you are only charged for the water you use. We will visit your residence to read the meter and start your billing with an actual reading. This also applies for most seasonal accounts. If you were not previously an American Water customer, a deposit may be required until you have established a satisfactory credit history.

Turning the Water Off
Please notify us a few days before you want your water service disconnected. This will enable us to take a final and accurate meter reading and ensure that you are only charged for water you have used. Be ready to tell us the date service should be stopped, to arrange for a final meter reading, and to provide us with your final billing address. And don’t forget to have your service address, billing address, and telephone number handy.