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Ensuring Water Quality

Kentucky American Water to Make Annual Temporary Change in Water Treatment Processes

Kentucky American Water advises customers that it will make a temporary change in its water treatment processes beginning Thursday, Oct. 11, and continuing through Sunday, Nov. 4, 2012.  During that time the company will make its annual switch from using chloramines as a disinfectant to free chlorine.  The company will resume using chloramines on Monday, Nov. 5. Kentucky American Water’s water treatment plants in Fayette County as well as its newest plant in Owen County will be affected by this temporary change. The temporary use of free chlorine is part of an annual water quality program that assists the company in achieving excellent quality tap water for its customers throughout the year. During this time customers may notice a more pronounced smell of chlorine in the water, but the water continues to meet all state and federal drinking regulations. Dechlorination procedures conducted by customers with special situations (such as fish owners, etc.) do not change. Often this annual switch in disinfectant occurs during water distribution system flushing in the spring, but in 2012, the company conducted many targeted system flushing activities throughout the year, so a system-wide flushing will not be conducted at this time. Customers with any questions regarding their tap water may contact Kentucky American Water’s 24-hour Customer Service Center at 1-800-678-6301.

Water Quality Fact Sheets

Kentucky American Water has created the following fact sheets to help describe certain water quality subjects. These one- and two-page sheets focus on a variety of water quality questions customers often have.

Tap Water's Taste and Smell

The Water Treatment Process

Preventing Cross Connections

Discolored Water

My Water Looks Cloudy

Annual Water Main Flushing

How Hard is Your Water

Lead and Drinking Water

What to do with Unused Medicine

Perhaps it’s because we love what we do, or maybe it’s because our expertise makes it easy for us to get the job done right. At American Water, we hold ourselves to the highest standards in delivering clean, high-quality drinking water to the people we serve. When it comes to complying with strict federal regulations, we’ve consistently scored among the highest of all water companies. Our team consists of the industry’s leading researchers, scientists, and plant operators, all committed to our mission of delivering water of the highest quality to our customers. At American Water, we are proud of the way we treat this most precious of resources.

In this section of our site you can learn all about our research and testing methods and facilities, as well as read the current water quality report for your area.