Call 1-800-678-6301 anytime of day or night to start or stop service, ask us about the quality of your water, request a new tap, report a main break or damaged fire hydrant, inquire about your bill or payment options, or related matters. Our representatives are available 24 hours a day, seven days a week to assist you.
You can also e-mail customer service at email@example.com.
If you are interested in applying for employment with Kentucky American Water, please refer to our online system. We only accept resumes/applications through this system.
Kentucky American Water is pleased to support the communities we serve through a variety of volunteer efforts as well as charitable donations and sponsorships. Due to the volume of requests we receive, please submit your request using our convenient online donation form. Click here to learn more about our giving program and how you can apply.
Susan Lancho, External Affairs Manager
New Development and Construction
If you are seeking information about obtaining fire service, high-volume meters, hydrants or a main extension, please contact:
Tobey Adams, Sr. Project Engineer
The business development team addresses all growth opportunities outside of the company's existing service area. This includes bulk-water sales to municipalities, acquisition of water and/or wastewater systems, contracts to operate and maintain water and wastewater systems, as well as other public-private partnership opportunities to provide water service outside the company's existing service area. To explore whether any of these partnership opportunities make sense for your community, please contact us.
Director, Business Development
Valoria Armstrong, Human Resources Generalist
William Hardy, Operations Services
American Water Services