American Water
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Contact Us

Customer Service
Call 1-800-678-6301
TDD # (800-300-6202)
Email us by filling out the Customer Request Form.  All emails are reviewed and responded to within one business day.

Customer Service Center Hours of Operation:  Monday through Friday, 7 a.m. to 7 p.m.
Our self-service tool, My H2O Online, is available anytime for account information, payments and turning water service on and off (residential only) at 

In case of EMERGENCY, contact us 24 hours a day, 7 days a week, 365 days a year.
Water emergencies don't keep business hours.  We're available 24/7 to assist you.


Career Opportunities
If you are interested in applying for employment with Kentucky American Water, please refer to our online system. We only accept resumes/applications through this system.

Business Offices
Lexington Office

Owenton Office

Charitable Donations
Kentucky American Water is pleased to support the communities we serve through a variety of volunteer efforts as well as charitable donations and sponsorships. Due to the volume of requests we receive, please submit your request using our convenient online donation form. Click here to learn more about our giving program and how you can apply.

Media Inquiries
Susan Lancho, External Affairs Manager

New Development and Construction
If you are seeking information about obtaining fire service, high-volume meters, hydrants or a main extension, please contact:

Cole Mitcham, Senior Project Engineer

Business Development
The business development team addresses all growth opportunities outside of the company's existing service area. This includes bulk-water sales to municipalities, acquisition of water and/or wastewater systems, contracts to operate and maintain water and wastewater systems, as well as other public-private partnership opportunities to provide water service outside the company's existing service area. To explore whether any of these partnership opportunities make sense for your community, please contact us. 

Human Resources
Amy Caudill, PHR
Human Resources Business Partner

Richard Dagney, Senior Capital Buyer
American Water

American Water Contacts

Customer Service
Please choose your state from the list below for a quick link to contact information for your state.

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Investor Relations
Please click here to contact our Investor Relations department or call 1-856-566-4005.