American Water
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Contact Us

Customer Service
Call 1-800-678-6301 anytime of day or night to start or stop service, ask us about the quality of your water, request a new tap, report a main break or damaged fire hydrant, inquire about your bill or payment options, or related matters. Our representatives are available 24 hours a day, seven days a week to assist you.

You can also e-mail customer service at infoky@amwater.com.

Career Opportunities
If you are interested in applying for employment with Kentucky American Water, please refer to our online system. We only accept resumes/applications through this system.

Business Offices
Lexington Office
859-269-2386

Owenton Office
502-484-5118

Charitable Donations
Kentucky American Water is pleased to support the communities we serve through a variety of volunteer efforts as well as charitable donations and sponsorships. Due to the volume of requests we receive, please submit your request using our convenient online donation form. Click here to learn more about our giving program and how you can apply.

Media Inquiries
Susan Lancho, External Affairs Manager
susan.lancho@amwater.com

New Development and Construction
If you are seeking information about obtaining fire service, high-volume meters, hydrants or a main extension, please contact:

Cole Mitcham, Senior Project Engineer
cole.mitcham@amwater.com

Business Development
The business development team addresses all growth opportunities outside of the company's existing service area. This includes bulk-water sales to municipalities, acquisition of water and/or wastewater systems, contracts to operate and maintain water and wastewater systems, as well as other public-private partnership opportunities to provide water service outside the company's existing service area. To explore whether any of these partnership opportunities make sense for your community, please contact us. 

Human Resources
Amy Caudill, PHR
Human Resources Business Partner
amy.caudill@amwater.com

Procurement:
Richard Dagney, Senior Capital Buyer
American Water
richard.dagney@amwater.com

American Water Contacts

Customer Service
Please choose your state from the list below for a quick link to contact information for your state.

Arizona American Water  California American Water  Hawaii American Water  Illinois American Water  Indiana American Water  Iowa American Water  Kentucky American Water  New York American Water  Maryland American Water  Michigan American Water  Missouri American Water  New Jersey American Water  New Mexico American Water  Ohio American Water  Pennsylvania American Water  Tennessee American Water  Texas American Water  Virginia American Water  West Virginia American Water 

Customer Service Feedback Form

For Media or External Affairs Inquiries, click here to locate your state's External Affairs Representative.

For General Inquiries
Please contact our Corporate Headquarters:
1025 Laurel Oak Road
Voorhees, NJ 08043
856-346-8200

Investor Relations
Please click here to contact our Investor Relations department or call 1-856-566-4005.