Customer Service Alert
Due to recent extreme weather conditions, our customer service center continues to experience very high call volume and customers requests for field visits. Our customers are important to us, and we understand the inconvenience that is caused by increased on-hold and wait times. Thank you for your patience as we address emergency situations and work to safely dispatch our crews to handle customer needs. If you have an emergency and your water service is disrupted, you can reach our 24x7 customer service center at 1-800-678-6301.
Investment In Infrastructure
Over the past few months, several public television networks have broadcast "Liquid Assets," a 90-minute documentary that highlights our nation's water and wastewater systems, and the fact that many of these aging systems have been neglected. In fact, the American Society of Civil Engineers, in its 2009 Report Card on America's Infrastructure, designated a letter of D- to our nation's drinking water and wastewater systems' infrastructure, respectively.
At American Water, investing in our infrastructure is critical to our mission of serving our customers quality and reliable water and wastewater service. We have a strong and ongoing commitment to investing in infrastructure and keeping it updated so our customers never have to think about it. Our projects range in size from replacing aging mains in a rural community of five hundred people, to a project that will improve service to thousands in a Midwestern city. Nationwide, we have spent about $1.5 billion in the past three years on infrastructure investments across the country. For more information on specific improvement projects, please visit our Investment in Infrastructure page.
American Society of Civil Engineers 2009 Report Card for America's Infrastructure
At American Water, we take water quality and safety very seriously. The Environmental Protection Agency (EPA) sets water quality standards intended to protect public health and American Water treats and delivers water that meets or surpasses all EPA drinking water standards.
Currently, the EPA does not require water utilities to monitor for pharmaceuticals in water, nor have they set treatment standards for pharmaceuticals in water. However, research studies have shown that the treatment processes used by American Water can be effective for the removal of many of these compounds.
American Water has been and will continue to work in close collaboration with the EPA to set drinking water standards that protect the quality of our water supply.
What does American Water do to protect the public from pharmaceutical contaminants?
While the Environmental Protection Agency (EPA) does not require water utilities to monitor or treat for pharmaceuticals in drinking water, research studies have shown that American Water's treatment processes can be effective for the removal of many of these compounds. In many locations, American Water provides treatment using activated carbon, ozone, or other oxidants that can help remove many pharmaceuticals. American Water facilities are active in watershed and well-head protection programs to prevent pollutants from even entering our water supplies. For more than a decade, American Water has been active in supporting, and participating in research to better understand the occurrence, treatment, and health effects of trace levels of pharmaceuticals in water.
"Liquid Assets" Documentary Debuts
The new documentary "Liquid Assets: The Story of Our Water Infrastructure," has begun appearing on local public broadcasting systems. This special TV documentary focuses on the serious issues facing the nation’s water infrastructure. Produced by Penn State Public Broadcasting, the 90-minute program explores the critical role that our water systems play in protecting public health and promoting economic prosperity. Click here for broadcast information in your area. For additional online information about the program, visit www.liquidassets.psu.edu.