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Payment Assistance - Help To Others Program

Bill Payment Assistance

Sometimes customer face circumstances that stretch their financial resources.  We are here to assist.  Our customer service representatives will work with you on a plan to pay the balance of your bill over time.  You may also qualify to receive assistance through our H2O Help to Others Program.

Payment Arrangements

If you cannot pay your bill by the due date, please contact our customer service center immediately, before the due date.  Our customer service representatives are available 24 hours a day, seven days a week at 1-800-678-6301. They will work with you on a plan to pay your bill over time.  Remember to call before the due date to help avoid having to pay late fees and reconnection fees.

H2O Help to Others Program

Residential customers whose total gross household income is at 150 percent or below the 2014 Federal Poverty Level may qualify for assistance through our H2O Help to Others program.  The program is administered for Kentucky American Water by Dollar Energy.  Several agencies in our service area serve as intake sites for this program.  For more information or to see you qualify, please call our customer service center at 1-800-678-6301.