Transfer Service - (Existing Meter)

Moving From One Address to Another

To begin service at your new location, call our customer service center at 800.678.6301. When you call please provide us with:

• The old and new service address
• Billing address and telephone number
• When you want to discontinue service at the old address and begin it at the new address.
• A $26.00 activation fee is required when service is changed during the week up until 10:00 p.m. After 10 p.m. and on weekends an additional $30.00 fee is added.
• We will read the meter and start billing with an actual reading to make sure you are not charged for water you did not use.
• It is advisable to have someone home to make sure faucets and fixtures are off. If someone cannot be there please ensure shutoff valve to home is closed.
• If our representative observes meter continuing to run they will turn our meter valve off to protect your home.

Transferring Existing Service to New Name

To transfer service from a builder or previous occupant to a new occupant where an existing meter is in place, call our customer service center at 800.678.6301. When you do please provide the service address, billing address, telephone number and when you want to start service.

• A $26.00 activation fee is required when service is changed during the week up until 10:00 p.m. After 10 p.m. and on weekends an additional $30.00 fee is added.
• We will read the meter and start billing with an actual reading to make sure you are not charged for water you did not use.
• It is advisable to have someone home to make sure faucets and fixtures are off. If someone cannot be there please ensure shutoff valve to home is closed.
• If our representative observes meter continuing to run they will turn our meter valve off to protect your home.

Restoring Seasonal Service

Generally, for residents who are away seasonally or for irrigation meters. Call our customer service center at 800.678.6301. When you do please provide the service address, telephone number and date you want service to be restored.

• A $26.00 activation fee is required when service is changed during the week up until 10:00 p.m. After 10 p.m. and on weekends an additional $30.00 fee is added.
• We will read the meter and start billing with an actual reading to make sure you are not charged for water you did not use.
• It is advisable to have someone home to make sure faucets and fixtures are off. If someone cannot be there please ensure shutoff valve to home is closed.
• If our representative observes meter continuing to run they will turn our meter valve off to protect your home.