American Water
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Contact Us

24-Hour Customer Service

  • American Water Customer Service Center
    P.O. Box 578
    Alton, IL 62002
    1-800-452-6863
    infomd@amwater.com

Billing

For billing inquiries, please contact our customer service line at 1-800-452-6863, which is available seven days a week, 24 hours per day.

Service

For service issues, broken or frozen meters, suspected leaks or watermain breaks, or questions about your water, please contact our customer service line at 1-800-452-6863, which is available seven days a week, 24 hours per day.

Main Office

  • Robert McIntyre
    Operations Manager
    Maryland American Water
    260 Gateway Drive
    Suite 17.18B
    Bel Air, MD 21014
    410.838.8404
    Robert.McIntyre@amwater.com

For help with My H2O Online, please call 1.800.452.6863.

Media Inquiries

If you are a member of the media seeking information about Virginia American Water projects or service, here is the contact information for our external affairs consultant. Please note that this consultant cannot address service, employment or billing questions for customers. Customers with service, employment or billing questions should contact our customer service line at 1-800-452-6863, which is available seven days a week, 24 hours per day.

Business Development

The business development team addresses all growth opportunities outside of the company's existing service area. This includes bulk-water sales to municipalities, acquisition of water and/or wastewater systems, contracts to operate and maintain water and wastewater systems, as well as other public-private partnership opportunities to provide water service outside the company's existing service area. To explore whether any of these partnership opportunities make sense for your community, please contact us. 

Procurement

Human Resources

  • Elizabeth Branch
    Senior Human Resources Generalist
    Maryland American Water
    900 Industrial Street
    Hopewell, VA 23860
    804.452.2036
    Elizabeth.Branch@amwater.com

American Water Contacts

Customer Service
Please choose your state from the list below for a quick link to contact information for your state.

Arizona American Water  California American Water  Hawaii American Water  Illinois American Water  Indiana American Water  Iowa American Water  Kentucky American Water  New York American Water  Maryland American Water  Michigan American Water  Missouri American Water  New Jersey American Water  New Mexico American Water  Ohio American Water  Pennsylvania American Water  Tennessee American Water  Texas American Water  Virginia American Water  West Virginia American Water 

Customer Service Feedback Form

For Media or External Affairs Inquiries, click here to locate your state's External Affairs Representative.

For General Inquiries
Please contact our Corporate Headquarters:
1025 Laurel Oak Road
Voorhees, NJ 08043
856-346-8200

Investor Relations
Please click here to contact our Investor Relations department or call 1-856-566-4005.