Billing & Payment Information At Michigan American Water, providing you with the best customer service possible is our priority.
In Michigan we offer the following payment methods:
Pay by Phone
If you do not have questions about your bill, you can pay-by-phone using your Visa or MasterCard by calling 1.866.271.5522. There is a small fee for this service. Be sure to have your 10-digit account number handy. This is located on the upper right corner of your current bill. Pay at a local payment location
Convenient, authorized locations across the state will accept your payment. Please note these locations DO NOT accept payments by mail.
Online Self-Service, Bill Pay
With our new self-service website, My H2O Online, residential customers can pay bills online, when it is convenient. You can also manage your account and keep track of your history of water use and account activity for up to two years. Commercial customers and any others who are unable to register on the site can pay online by visiting www.paymybill.com. Steps for Customers Who Have Received a Disconnection Notice - Locate your account number on your billing statement or notice.
- Locate the scheduled disconnection date on the notice.
- Submit your online payment.
- Record your payment confirmation number.
- If payment is submitted online within five business days of the scheduled disconnection, immediately call our customer service center at 1.800.492.8373.
- When you speak to a customer service representative, please tell them your account number, online payment date and payment confirmation number.
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