American Water
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Billing & Payment Information

At Michigan American Water, providing you with the best customer service possible is our priority.

In Michigan we offer the following payment methods:

Pay at our local office in Calumet. If you prefer to drop your payment off, you may pay your bill in person at our office located at 311 Fifth Street in Calumet.  Please note this location DOES NOT accept payments by mail.

Steps for Customers Who Have Received a Disconnection Notice and are calling our local office at 1-906-337-3502 to inquire about their service:

  • Locate your account number on your billing statement or notice.
  • Locate the scheduled disconnection date on the notice.
  • Record your payment confirmation number.
  • If payment is submitted online within five business days of the scheduled disconnection, immediately call our customer service center at 1.800.492.8373.
  • When you speak to a customer service representative, please tell them your account number, online payment date and payment confirmation number