Rates InformationHow Water Rates are Set Water service rates are based on the real costs of treating and delivering water to customers, and are regulated by the Missouri Public Service Commission (PSC). All Missouri American Water customers are charged rates approved by the PSC. You can learn more at the PSC web site: To determine rates, Missouri American Water and the PSC staff study the costs that the company has incurred for system improvements, maintenance, operation, administration and financing. Once the studies are complete, the company, the PSC and other interested parties present any differing conclusions before an administrative law judge. The public may attend public hearings or submit comments directly to the PSC staff. The rate review process typically requires eleven months to complete and a final decision is made by the PSC. Rates and billing frequency vary based on geographic area. In most areas, customers are billed based on a regular meter reading. Some wastewater service customers are billed based on a flat-rate billing. Missouri American Water rates are based on the true cost of providing water service to our customers. Rates vary based on the cost of providing service in each of the communities we serve. The Value of Water Before it reaches your home or business, water is treated, stored and delivered through a complex process. Water begins its journey at the source -- rivers or wells -- and travels through sophisticated water treatment plants to its final destination, your tap. Along the way, our teams of certified operators, scientists and engineers use the latest technology to monitor the water's quality and progress. We test water quality frequently, using leading methods that we pioneered. Reliable high-quality water service improves our lives and communities by: Missouri American Water teams are dedicated to being responsible stewards of our communities' water systems. We invest in needed system improvements and manage operating and maintenance costs to help ensure quality, reliable water service now and in the future. At about a penny a gallon, water service is an exceptional value. ISRS Charge The Missouri Public Service Commission has approved an Infrastructure System Replacement Surcharge (ISRS) for St. Louis County, Mo. customers, starting on or about July 18, 2009. ISRS helped to fund approximately $24.5 million in St. Louis County water system upgrades from October 1, 2008 to May 31, 2009. To learn more about ISRS, click the fact sheet below. On November 28, 2008, the Missouri PSC approved rate changes for Missouri American Water customers. The need for the change was driven largely by the approximately $161.3 million in water and wastewater system improvements made across the state from June 2007 to September 2008. These ongoing investments in improvements to local systems, plus increases in operating costs, are key drivers behind the rate changes. You can learn more about the water systems, improvements and rates in your community by clicking on the links below: Brunswick A full explanation of the rates for each of Missouri American Water's service areas is shown in the rate tariffs below. Brunswick
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