Rates InformationThe Value of WaterBefore it reaches your home or business, water is treated, stored and delivered through a complex process. Water begins its journey at the source -- rivers or wells -- and travels through sophisticated water treatment plants to its final destination, your tap. All along the way, our teams of certified operators, scientists and engineers use the latest technology to monitor the water's quality and progress. Reliable high-quality water service improves our lives and communities by:
Missouri American Water teams are dedicated to being responsible stewards of our communities' water systems. We invest in needed system improvements and manage operating and maintenance costs to help ensure quality, reliable water service now and in the future. At about a penny a gallon, water service is an exceptional value. Missouri American Water’s Rate RequestMissouri American Water has filed an application with the Missouri Public Service Commission (MOPSC) to adjust rates for water and wastewater service in all of the company’s operating districts. The proposed rates reflect infrastructure investments of approximately $115 million statewide from May 1, 2010 to December 31, 2011 that are not reflected in the current water rates. These investments in water and wastewater plants, pumps and pipelines help to enhance service reliability for customers. Additionally, many expenses associated with providing high-quality water service, such as fuel and power, have increased. District-Specific Rate Case Fact SheetsCedar Hill Jefferson City Jefferson City Wastewater Joplin Lake Taneycomo Lakewood Manor Maplewood Mexico Ozark Meadows Ozark Mountain Rankin Acres Riverside Estates Roark Saint Louis - Saint Charles Spring Valley Warren County Warrensburg White Branch The MOPSC is holding public hearings and requesting customer comments regarding the current rate case filing. The MOPSC has mailed a survey to Missouri American Water customers. The survey:
How Water Rates are SetWater service rates are based on the real costs of treating and delivering water to customers, and are regulated by the Missouri Public Service Commission (PSC). All Missouri American Water customers are charged rates approved by the PSC. You can learn more at the PSC web site: To determine rates, Missouri American Water and the PSC staff study the costs that the company has incurred for system improvements, maintenance, operation, administration and financing. Once the studies are complete, the company, the PSC and other interested parties present any differing conclusions before an administrative law judge. The public may attend public hearings or submit comments directly to the PSC staff. The rate review process typically requires eleven months to complete and a final decision is made by the PSC. Rates and billing frequency vary based on geographic area. In most areas, customers are billed based on a regular meter reading. Some wastewater service customers are billed based on a flat-rate billing. Missouri American Water rates are based on the true cost of providing water service to our customers. Rates vary based on the cost of providing service in each of the communities we serve. Your Water RatesOn June 16, 2010, the Missouri PSC approved rate changes for Missouri American Water customers. The need for the change was driven largely by the approximately $96.6 million in water and wastewater system improvements made across the state from October 1, 2008 to April 30, 2010. These ongoing investments in improvements to local systems, plus increases in operating costs, are key drivers behind the rate changes.An explanation of the current rates for each of Missouri American Water's service areas is shown in the rate summary sheets below. Brunswick Cedar Hill Jefferson City Joplin Mexico Platte County St. Charles County St. Joseph St. Louis County Warren County Warrensburg The tariffs below became effective on July 1, 2010. Brunswick Private Fire Service - St. Louis County ISRS is an investment in our St. Louis County water systemEffective October 16, 2011. The Missouri Public Service Commission (MoPSC) approved a change to Missouri American Water’s Infrastructure Replacement Surcharge (ISRS), ISRS helped to fund more than $16 million in St. Louis County water system upgrades from February 2011 to July 2011. The current Infrastructure System Replacement Surcharge (ISRS)is $0.112 per 100 cubic feet for residential customers. This charge funds completed water system pipeline and related improvements. The ISRS will add about $3.35 to the water bill of the average residential customer using 22,500 gallons of water per quarter. Infrastructure Replacement Surcharge (ISRS) Fact Sheet
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