American Water
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Contact Us

Customer Service: 1.866.430.0820
M-F, 7 a.m. to 7 p.m. (24/7 for emergencies)
TDD # (800-300-6202)

Email us by filling out the Customer Request Form.  All emails are reviewed and responded to within one business day.

Customer Service Center Hours of Operation:  Monday through Friday, 7 a.m. to 7 p.m.

Our self-service tool, My H2O Online, is available anytime for account information, payments and turning water service on and off (residential only) at

Our Customer Service Center is available to help you with questions about your account, turning water on and off, billing questions and more at 866.430.0820.

In case of EMERGENCY, contact us 24 hours a day, 7 days a week, 365 days a year.
Water emergencies don't keep business hours.  We're available 24/7 to assist you.

Main Office:
Missouri American Water
727 Craig Road
St. Louis, MO 63141

Media Inquiries

St. Louis County, St. Charles County, Jefferson City and Mexico
Brian Russell
External Affairs Manager
Office: 314.996.2239
Cell: 314.825.3578

Brunswick, Joplin, Platte County, St. Joseph, Warrensburg and Branson-area
Christie Barnhart
External Affairs Manager
Office: 417.627.3800 ext. 1008
Cell: 417.529.9781

Business Development

The business development team addresses growth opportunities outside of Missouri American Water's existing footprint. This includes bulk water sales to municipalities and acquisition of water or wastewater systems.  If your community or water system is interested in public-private partnership opportunities, please contact:  

Shawn Nichols
Senior Manager Business Development

Government Relations

Government Relations is the company’s liaison to elected officials, business and community leaders in the municipalities served by Missouri American Water.

Brad Brown
Government Affairs Manager
Office: 314.996.2320

Career Opportunities

If you are interested in applying for employment with Missouri American Water, please refer to our online system. We only accept resumes/applications online. View our current career opportunities here. 

Human Resources:  314.996.2332

American Water Contacts

Customer Service
Please choose your state from the list below for a quick link to contact information for your state.

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Investor Relations
Please click here to contact our Investor Relations department or call 1-856-566-4005.