Missouri American Water St. Charles Customers NOT under boil advisory
The cities of St. Charles and St. Peters have issued a boil water advisory for their customers. Missouri American Water's St. Charles County customers are NOT affected by this notice. Your water is good to drink.
If you are not certain about who provides your home or business with water, you can call our Customer Service Center. Our representatives are available 24/7. Just give them your name and address and they will check. The number is 866-430-0820.
The cities have water system updates on their websites.
Important Information About Your Drinking Water
Riverside Estates Has Levels of Radionuclides Above Drinking Water Standards. Click here for more information.
Welcome Meramec Sewer Company Customers
Missouri American Water welcomes our new wastewater customers in the Fenton area. Most of our new wastewater customers have been our water customers for some time; and now we are pleased to be your wastewater service provider. As the wastewater service provider for the system formerly operated as Meramec Sewer Company (MSC), our mission is to provide you reliable, quality wastewater service.
Customers will not need to take any additional steps to ensure your service continues. Meramec Sewer Company has sent out final bills for service through March 4. Customers who have questions about their final bill, may contact MSC at 636-343-9923.
Most customers will see a new wastewater charge line item on their Missouri American Water bills. Some customers will be receiving a Missouri American Water wastewater bill for the first time. Your wastewater service will be billed as a flat monthly charge. At this time, your rates will stay the same.
Your first Missouri American Water bill will include your water service charges and a prorated sewer charge covering service from about March 5 through March 19. Future Missouri American Water bills will reflect a full charge for sewer service.
If you have any questions, here is our welcome brochure. You may also contact our customer service center at 1-866-430-0820 for questions or issues regarding your service with our company. This is a toll-free number, and representatives are available 24 hours a day/7 days a week/365 days a year.