What We Do For Customers
At American Water, our customers are our number one priority. They tell us what they care about most is water quality, quick response, knowledgeable staff and environmental responsibility. We couldn’t agree more. That’s why we spend so much of our time and resources focused on these critical areas.
At our core, we are your local water company. We work for you, drawing on the expertise, technology, and innovations that come from being a strong, stable, national company. Maintaining high water quality standards and dependable service is what we deliver to more than fifteen million customers, in over 1,600 communities across the U.S. every day. We are also dedicated to finding ways to do it better.
We also provide wastewater services to a number of customers located across the nation. We take responsibility for all aspects of plant operations and facility and equipment maintenance.
As the largest investor-owned water and wastewater utility company in the United States. Our regulated businesses span 375 individual service areas and include approximately 45,000 miles of distribution and collection mains, 84 surface water treatment plants, 623 groundwater treatment plants and 45 wastewater treatment facilities. Our scale and long-standing history with suppliers provides us with a competitive advantage in procuring goods and services reliably and economically, which enables us to provide high-quality, cost-effective service to our customers and allows us to economically employ industry experts to serve all our systems. In addition, our experience in operating utilities in many jurisdictions results in the identification and application of best practices across the entire company.