Rates Information

American Water’s rates are based on the true cost of providing water service to our customers. 

Rates can vary based on the cost of providing service in each of the communities we serve. Before it reaches your home or business, water is treated through an involved process. Water begins its journey at the source (river, stream, reservoir, aquifer) and travels through our water treatment plants, into our distribution network, to its final destination, your tap. Along the way, our team of professionals (certified operators, scientists and engineers) is using the latest technology to oversee and monitor this process. We test the water quality using leading edge methods we pioneered. We understand the value of having high-quality water service 24 hours a day, and are committed to providing it reliably.

Reliable, high-quality water service improves our lives and communities by:

• Protecting public health
• Providing fire protection
• Creating opportunities for economic growth

New Jersey American Water Tariff

Below is a link to New Jersey American Water's water and wastewater tariff as approved by the New Jersey Board of Public Utilities (NJBPU).

• New Jersey American Water Tariff - Water and Wastewater (pdf) - Effective starting August 28, 2011

Note about our service areas: 

• Service Area 2: In December 2006, the Elizabethtown Water Company merged with New Jersey American Water. The territory served by this former company has been renamed and is referenced in the tariff as Service Area 2.
• Service Area 3: In December 2006, the Mount Holly Water Company merged with New Jersey American Water. The territory served by this former company has been renamed and is referenced in the tariff as Service Area 3.
• Service Area 1A: In November 2007, New Jersey American Water acquired South Jersey Water Supply Company. The territory served by this former company has been renamed and is referenced in the tariff as Service Area 1A. 
• Service Area 1B: In November 2007, New Jersey American Water acquired Pennsgrove Water Supply Company. The territory served by this former company has been renamed and is referenced in the tariff as Service Area 1B.
• Service Area 1D: In September 2010, Applied Wastewater Management (AWWM) was merged into New Jersey American Water. The territory formerly served by AWWM has been renamed and is referenced in the tariff as Service Area 1D. 

Payment Assistance

Sometimes customers face circumstances that stretch their financial resources. New Jersey American Water is here to assist. Our customer service representatives will work with you on a plan to pay the balance of the bill over time. You may also be qualified to receive assistance through our Low Income Payment Program/H2O Help to Others Program. Click here for more information on these services.