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Turning Service On/Off

Turning the water on
Turning your residential water services to your home on and off has never been easier. With our new self-service web site My H2O Online, you can set up your account, keep track of your water use and pay your bill when it is convenient for you. You can even request a time to have your service turned on or off.

For a residence that has never had water service, we will install a meter and turn on the water. Someone should be home at the time of the meter installation, just in case a faucet or other water device has been accidentally left on inside. For a residence where water is already being provided, you want to be sure that you are only charged for the water you use. We will visit your residence to read the meter and start your billing with an actual reading. This also applies for most seasonal accounts. If you were not previously an American Water customer, a deposit may be required until you have established a satisfactory credit history.

Both residential and commercial customers can call us 24 hours a day at

  • 1-800-652-6987 (1-800-NJ AM WTR): For customers whose accounts begin with 18 
  • 1-800-272-1325: For customers whose accounts begin 52, 53, 54, 55

New Customer Booklet
For more information about New Jersey American Water, including the services we provide, our payment options and how to read your bill, view our Welcome to New Jersey American Water brochure for new customers.

Turning the Water Off
To stop service when you are moving, or to shut off seasonal service, please visit My H2O Online or call us at the appropriate number above. Make sure to allow a few days before you want service stopped. This will enable us to take a final and accurate meter reading and ensure that you are only charged for water used.

Be ready to tell us the date service should be stopped, to arrange for a final meter reading, and to provide us with your final billing address. And don’t forget to have your service address, billing address, and telephone number handy.