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Customer Service

We're available 24 hours a day, 7 days a week.

  • 1-800-652-6987 (1-800-NJ AM WTR): For customers whose accounts begin with 18 
  • 1-800-272-1325: For customers whose accounts begin 52, 53, 54, 55
  • E-mail: infonj@amwater.com

Please call this number for questions or comments about billing/collections, service-related questions, water quality, move-in/move-out notification, changes to your account, water usage and all related matters. Our representatives are available 24/7 to assist you.

For feedback related to our website, please fill out our Customer Service Feedback Form.

Main Office
New Jersey American Water
131 Woodcrest Road
PO BOX 5079
Cherry Hill, NJ 08034

 

External Affairs
Richard G. Barnes
External Affairs Manager
American Water
131 Woodcrest Road
Cherry Hill, NJ 08003
856-310-2245 (office)

Business Development
David R Legg
Senior Manager of Business Development New Jersey American Water
661 Shrewsbury Avenue
Shrewsbury, NJ 07702
david.legg@amwater.com

David Marino
Director Business Development
3215 Fire Road
Egg Harbor Township, NJ 08234
dave.marino@amwater.com

Developer Services
Elliott D. Schwartz, PE
Engineering Manager - Developer Services
New Jersey American Water
1341 North Avenue
Plainfield, NJ 07061
njaw.developerservices@amwater.com

For additional information on developer services, click here.

Procurement
Chuck Daniel, C.P.M
NJ American Water
Senior Strategic Buyer
131 Woodcrest Rd
Cherry Hill NJ 08003
charles.daniel@amwater.com

Human Resources
Heather Ross
Human Resources Manager

Resumes are only accepted online. View our current career opportunities

American Water Contacts

Customer Service
Please choose your state from the list below for a quick link to contact information for your state..

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Customer Service Feedback Form

For Media or External Affairs Inquiries, click here to locate your state's External Affairs Representative.

For help with My H2O Online, please call 1.800.565.7292.

For General Inquiries
Please contact our Corporate Headquarters:
1025 Laurel Oak Road
Voorhees, NJ 08043
856.346.8200

American Water
Bill Patterson
Senior Vice President
Corporate & Business Development
1025 Laurel Oak Road
Voorhees, NJ 08043
856.346.8200

Applied Water Management
Gary Lohse
Senior Managing Engineer
Applied Water Management (AWM)
Office: 908.431.7014
Cell: 908.285.5294

Investor Relations
Investor Hotline: 1.856.566.4005

Edward Vallejo
Vice President, Investor Relations
American Water
1025 Laurel Oak Road
Voorhees, NJ 08043
Fax: 856.346.8440
aw.investorrelations@amwater.com

Muriel S. Lange
Investor Relations Manager
Phone: 856.346.8212
Fax: 856.782.2782
aw.investorrelations@amwater.com

Cathy L. DeMots
Investor Relations
Phone: 856.566.4005
Fax: 856.782.2782
aw.investorrelations@amwater.com

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