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Billing & Payment Information

As a customer of New Jersey American Water, providing you with the best customer service possible is our priority. We work diligently to provide exceptional value to our customers. We strive to keep rates as low as possible while still meeting quality and service standards. We will also work with customers to provide special payment options to meet special needs. 

How to Read Your Bill
Your bill is designed to provide the information you need to know about your account. To better understand your bill, view our bill image and explanation.

Payment Options
In New Jersey, we offer several easy ways to pay your bill:

Pay by Mail
   
New Jersey American Water
    P.O. Box 371331
    Pittsburgh, PA 15250-7331

Overnight payments should be mailed to:
    Mellon Bank
    Attention: Lockbox 371331
    500 Ross Street
    Pittsburgh, PA 15251

To avoid processing delays, include the pre-addressed payment stub, write your account number and address on your check or money order, use the envelope provided and do not send paper clips, staples or cash.

Pay Automatically – No stamps required
Save time and money. Sign up for our Automatic Payment Program, and your bill will be paid on time, every time, directly from your checking or savings account on the date it is due. No stamps required. You will still receive a copy of your bill before the due date, so you will have time to ask any questions before payment. Best of all, it’s totally free! To enroll in the program, simply complete enrollment form and mail or fax it back to us. Please note: This payment option is not offered to customers in Avalon. 

Pay by Phone or with our Online Self-Service, Bill Pay
With our new self-service web site, My H2O Online, residential customers can pay bills online with your Visa or
MasterCard or with an e-check, when it is convenient. You can also manage your account and keep track of your history of water use and account activity for up to two years.

You also can pay your bill by calling 866.271.5522. There is a small fee per transaction for credit card payments. Be sure to have your account number – located on the upper right corner of your current bill – handy. Commercial customers and any others who are unable to register on the site can pay online by visiting www.water.paymybill.com.

Pay in Person
New Jersey American Water has agreements with numerous businesses across the state where you can pay your bill in person. These locations include supermarkets and drug stores. Please note, this list changes periodically. Customers are encouraged to call the location first, to ensure they still accept payments for New Jersey American Water. For a listing of payment centers and drop-box locations, click here

Payment Assistance
Although our lives depend on an ample supply of tap water, many of us take water for granted. Unfortunately, there are many people and families who risk losing water service because they can’t pay their water bills. For customers who have fallen on difficult financial times, New Jersey American Water’s H2O Help to Others Program™ and Low Income Payment Programs are offered to provide assistance for customers who qualify.

At American Water, helping out where we can is at the core of who we are. For more information on both of these programs, click here

Payment Arrangements
If you cannot pay your bill by the due date, please contact our customer service center BEFORE the due date. We’re available 24 hours a day, 7 days a week at:

  • Customers whose accounts begin with 18 should call 1.800.652.6987 (1.800.NJ.AM WTR)
  • Customers whose accounts begin with 52 and 53 should call 1.800.272.1325

When you call, our customer service representatives will work with you on a plan to pay the balance of the bill over time. These payment arrangements require you to:

  • Pay at least 25% of your bill within 48 hours of your call.
  • Pay the rest of the bill, including any applicable late payment charge according to an agreed upon schedule, not to exceed 6 months.
  • Pay all future bills as they become due.

New Jersey American Water will create these payment arrangements only with customers who have not broken a similar agreement with us in the past twelve months.