New Jersey American Water is transitioning to monthly billing statewide

Beginning in July, New Jersey American Water will be transitioning all customers who are billed quarterly to monthly billing. Providing 12 smaller bills instead of four larger bills makes it easier for customers, especially those on fixed incomes, to include the cost of water service in their monthly household budgets.

Monthly billing helps with wise water use.

Monthly billing provides customers with more frequent and timely information about their water usage. This benefits customers in two ways. It allows customers to adjust their water usage habits if they feel they are using too much water, and it allows customers to detect leaks on their household plumbing sooner. Detecting leaks early and conserving water not only protects our precious natural resource, but it also saves money!

Frequently asked questions and answers

When will I be converted to monthly billing?

All New Jersey American Water customers are receiving a water bill in July. This bill will cover service fees and water usage from the last quarterly bill received through to the billing date in July. For example:

• For customers who were last billed in April: This bill covers the service fees and water used from your April bill through the July billing date. You will now be billed on a monthly basis starting with your August bill.
• For customers who were last billed in May: This bill covers the service fees and water used from your May bill through the July billing date. You will now be billed on a monthly basis starting with your August bill.
• For customers who were last billed in June: This bill covers the service fees and water used from your June bill through the July billing date. You will now be billed on a monthly basis starting with your August bill.

How does converting to monthly billing benefit customers?

Providing 12 smaller bills instead of four larger bills makes it easier for customers, especially those on fixed incomes, to include the cost of water service in their monthly household budgets.

Another benefit of monthly billing is that it provides customers with more frequent information about water usage and consumption. This allows customers to detect leaks in their household plumbing sooner. Detecting leaks early saves water and money!

Customers can benefit further from our Automatic Payment Program. If enrolled, the water bill will be paid on time, every time, automatically from your checking or savings account! No checks to write. No postage to worry about. You will still receive a copy of your water bill before the payment is due so that you have time to review your bill. This service is free, and can be discontinued at any time. To sign up for the program, simply complete the Automatic Payment Program Authorization and return it to the address provided on the form. If you have additional questions or want a form sent to you, please call our Customer Service Center at 1-800-652-6987.

I’m enrolled in the Service Line Protection Program, but I noticed that it is not appearing on my bill. Why is that?

Your Service Line Protection Program charges may not appear on your water bill for one or more months because of the change to monthly billing. However, be assured that your service line protection remains in effect. If you have any questions, please contact American Water Resources at 1-866-430-0819.

For more information

• View our July bill insert: This will be the second insert we mail to customers. Customers should have also received a bill insert with their April, May or June quarterly bill discussing the planned transition to monthly billing.
• If you have additional questions, contact our Customer Service Center. We're available 24 hours a day, 7 days a week.
  • 1-800-652-6987 (1-800-NJ AM WTR): For customers whose accounts begin with 18
  • 1-800-272-1325: For customers whose accounts begin 52, 53, 54, 55