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Rates Information

American Water’s rates are based on the true cost of providing water service to our customers. 

Rates can vary based on the cost of providing service in each of the communities we serve. Before it reaches your home or business, water is treated through an involved process. Water begins its journey at the source (river, stream, reservoir, aquifer) and travels through our water treatment plants, into our distribution network, to its final destination, your tap. Along the way, our team of professionals (certified operators, scientists and engineers) is using the latest technology to oversee and monitor this process. We test the water quality using leading edge methods we pioneered. We understand the value of having high-quality water service 24 hours a day, and are committed to providing it reliably. Reliable, high-quality water service improves our lives and communities by:

  • Protecting public health
  • Providing fire protection
  • Creating opportunities for economic growth

Resources

New Jersey American Water Tariff

Below is a link to New Jersey American Water's water and wastewater tariff as approved by the New Jersey Board of Public Utilities (NJBPU).

New Jersey American Water Granted New Rates by New Jersey Board of Public Utilities

On September 11, 2015, the New Jersey Board of Public Utilities (BPU) approved new water and wastewater rates for New Jersey American Water, effective September 21, 2015. Even with the increase, one gallon of New Jersey American Water still costs less than a penny. The new rates will go into effect September 21, 2015. The vast majority of the approved increase is a result of the more than $750 million in capital costs associated with the significant investments in our treatment and distribution facilities to help provide high-quality, reliable water and wastewater service. Learn more:

 

New Jersey American Water Base Rate Case Filing Materials

On January 9, 2015, New Jersey American Water filed with the New Jersey Board of Public Utilities (BPU) for a rate increase to recover costs associated with providing reliable, high-quality water and wastewater service.

For More Information

Purchased Water Adjustment Clause (PWAC) and Purchased Wastewater Treatment Adjustment Clause (PSTAC)

On November 6, 2015, New Jersey American Water filed a request with the New Jersey Board of Public Utilities (NJBPU) for a change in its Purchased Water Adjustment Clause (PWAC) and Purchased Wastewater Treatment Adjustment Clause (PSTAC) charges. The proposed change in rates is to cover the changing fees New Jersey American Water pays to other water and wastewater purveyors for purchased water and wastewater treatment. For more information, view the Petition and Cover Letter. The new rates went into effect April 1, 2016.

    • February 3, 2016, 2:00 p.m.: Ocean City Public Library, 1731 Simpson Street, Ocean City, NJ 08226
    • February 3, 2016, 6:00 p.m.: Howell Township Municipal Building, 4567 Route 9 North, Howell, New Jersey 07731

Distribution System Improvement Charge

New Jersey American Water submitted its DSIC Foundational filing to the NJ Board of Public Utilities on June 12, 2015. DSIC is a proven regulatory tool that allows for modest surcharges outside of the general rate proceeding for approved and completed rehabilitation and replacement of aging infrastructure, while maintaining BPU oversight and review. New rates were approved and went into effect June 1, 2016. For more information:

Note about our service areas: 

  • Service Area 1: New Jersey American Water customers not listed below.
  • Service Area 2: In December 2006, the Elizabethtown Water Company merged with New Jersey American Water. The territory served by this former company has been renamed and is referenced in the tariff as Service Area 2.
  • Service Area 3: In December 2006, the Mount Holly Water Company merged with New Jersey American Water. This also includes Jensens Deep Run which was acquired in 2011. These territories have been renamed and are referenced in the tariff as Service Area 3.
  • Service Area 1A: In November 2007, New Jersey American Water acquired South Jersey Water Supply Company. The territory served by this former company has been renamed and is referenced in the tariff as Service Area 1A. 
  • Service Area 1B: In November 2007, New Jersey American Water acquired Pennsgrove Water Supply Company. The territory served by this former company has been renamed and is referenced in the tariff as Service Area 1B.
  • Service Area 1D: In September 2010, Applied Wastewater Management (AWWM) was merged into New Jersey American Water. The territory formerly served by AWWM has been renamed and is referenced in the tariff as Service Area 1D.

Payment Assistance

Sometimes customers face circumstances that stretch their financial resources. New Jersey American Water is here to assist. Our customer service representatives will work with you on a plan to pay the balance of the bill over time. You may also be qualified to receive assistance through our Low Income Payment Program/H2O Help to Others Program. Click here for more information on these services.

NJ Board of Public Utilities Annual Reports