Rates Information

American Water’s rates are based on the true cost of providing water service to our customers. 

Rates can vary based on the cost of providing service in each of the communities we serve. Before it reaches your home or business, water is treated through an involved process. Water begins its journey at the source (river, stream, reservoir, aquifer) and travels through our water treatment plants, into our distribution network, to its final destination, your tap. Along the way, our team of professionals (certified operators, scientists and engineers) is using the latest technology to oversee and monitor this process. We test the water quality using leading edge methods we pioneered. We understand the value of having high-quality water service 24 hours a day, and are committed to providing it reliably.

Reliable, high-quality water service improves our lives and communities by:

• Protecting public health
• Providing fire protection
• Creating opportunities for economic growth

New Jersey American Water Tariff

Below is a link to New Jersey American Water's water and wastewater tariff as approved by the New Jersey Board of Public Utilities (NJBPU).

• New Jersey American Water Tariff - Water and Wastewater (pdf) - Last updated April 1, 2013

REMINDER FOR FORMER APPLIED WASTEWATER MANAGEMENT AND JENSENS DEEP RUN WASTEWATER RESIDENTIAL CUSTOMERS WHO WERE CONVERTED FROM A FLAT MONTHLY AMOUNT TO ONE BASED PARTIALLY ON VOLUMETRIC: In June, we changed the way the wastewater portion of your bill was calculated from a flat monthly amount to one that is based partially on the amount of water you use. To help you adjust to this new structure, we implemented a temporary cap on the volumetric charge portion of your wastewater bill. The cap was set at 6,000 gallons from June through December 2012. Starting January 2013, the cap will be raised to 13,000 gallons per month.

Rate Changes Pending Before the NJ Board of Public Utilities - Distribution System Improvement Charge

• 2012 DSIC Foundational Filing (BPU Docket No. WO12070669)
• DSIC Public Hearing Notice
• Public hearings on New Jersey American Water’s Petition were held as follows:
  • September 27, 2012 at 2 pm: Ocean City Free Public Library, 1735 Simpson Avenue, Ocean City, New Jersey 07090
  • September 27, 2012 at 6 pm: Westampton Municipal Building, 710 Rancocas Road, Westampton, New Jersey 08060
  • October 3, 2012 at 6 pm: Maplewood Memorial Library, 51 Baker Street, Maplewood, New Jersey 07040
  • October 3, 2012 at 2 pm: Howell Township Municipal Building, 251 Preventorium Road, Howell, New Jersey 07731
• Distribution System Improvement Charge Fact Sheet

Rate Change Approved by the NJ Board of Public Utilities

On May 1, 2012, the New Jersey Board of Public Utilities(BPU) approved new water and wastewater rates for New Jersey American Water, effective immediately. Even with the increase, one gallon of New Jersey American Water costs less than a penny. The need for the rate change was driven largely by the more than $300 million the company invested in its treatment and distribution facilities to continue to provide high-quality, reliable water and wastewater service. For the average residential customer using 6,500 gallons per month, this would mean an increase of between $2.15 and $3.93 a month, with the majority of our customers receiving a monthly increase of only $2.15.

For More Information

• Bill Inserts (see service area description below)
  • Service Area 1 and 1D (Morris Chase)    In Spanish
  • Service Area 1A, 1D, 2 and 3    In Spanish
  • Service Area 1B    In Spanish
  • Service Area 3: Homestead Area of Mansfield Township Only    In Spanish
• Frequently Asked Q and A
• News Release

Note about our service areas: 

• Service Area 1: New Jersey American Water customers not listed below.
• Service Area 2: In December 2006, the Elizabethtown Water Company merged with New Jersey American Water. The territory served by this former company has been renamed and is referenced in the tariff as Service Area 2.
• Service Area 3: In December 2006, the Mount Holly Water Company merged with New Jersey American Water. This also includes Jensens Deep Run which was acquired in 2011. These territories have been renamed and are referenced in the tariff as Service Area 3.
• Service Area 1A: In November 2007, New Jersey American Water acquired South Jersey Water Supply Company. The territory served by this former company has been renamed and is referenced in the tariff as Service Area 1A. 
• Service Area 1B: In November 2007, New Jersey American Water acquired Pennsgrove Water Supply Company. The territory served by this former company has been renamed and is referenced in the tariff as Service Area 1B.
• Service Area 1D: In September 2010, Applied Wastewater Management (AWWM) was merged into New Jersey American Water. The territory formerly served by AWWM has been renamed and is referenced in the tariff as Service Area 1D.

Payment Assistance

Sometimes customers face circumstances that stretch their financial resources. New Jersey American Water is here to assist. Our customer service representatives will work with you on a plan to pay the balance of the bill over time. You may also be qualified to receive assistance through our Low Income Payment Program/H2O Help to Others Program. Click here for more information on these services.