American Water’s rates are based on the true cost of providing water service to our customers.
Rates can vary based on the cost of providing service in each of the communities we serve. Before it reaches your home or business, water is treated through an involved process. Water begins its journey at the source (river, stream, reservoir, aquifer) and travels through our water treatment plants, into our distribution network, to its final destination, your tap. Along the way, our team of professionals (certified operators, scientists and engineers) is using the latest technology to oversee and monitor this process. We test the water quality using leading edge methods we pioneered. We understand the value of having high-quality water service 24 hours a day, and are committed to providing it reliably. Reliable, high-quality water service improves our lives and communities by:
New Jersey American Water Tariff
Below is a link to New Jersey American Water's water and wastewater tariff as approved by the New Jersey Board of Public Utilities (NJBPU).
REMINDER FOR FORMER APPLIED WASTEWATER MANAGEMENT AND JENSENS DEEP RUN WASTEWATER RESIDENTIAL CUSTOMERS WHO WERE CONVERTED FROM A FLAT MONTHLY AMOUNT TO ONE BASED PARTIALLY ON VOLUMETRIC: In June 2012, we changed the way the wastewater portion of your bill was calculated from a flat monthly amount to one that is based partially on the amount of water you use. To help you adjust to this new structure, we implemented a temporary cap on the volumetric charge portion of your wastewater bill. The cap was set at 6,000 gallons from June through December 2012. Starting January 2013, the cap was raised to 13,000 gallons per month.
New Jersey American Water Files for Change in Rates
On January 9, 2015, New Jersey American Water filed with the New Jersey Board of Public Utilities (BPU) for a rate increase to recover costs associated with providing reliable, high-quality water and wastewater service.
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Purchased Water Adjustment Clause (PWAC) and Purchased Wastewater Treatment Adjustment Clause (PSTAC)
On November 7, 2014, New Jersey American Water filed a request with the New Jersey Board of Public Utilities (NJBPU) for a change in its Purchased Water Adjustment Clause (PWAC) and Purchased Wastewater Treatment Adjustment Clause (PSTAC) charges. The proposed change in rates is to cover the changing fees New Jersey American Water pays to other water and wastewater purveyors for purchased water and wastewater treatment. Below are links to documents that were filed including the cover letter, petition, draft public notice and supporting testimony in hardcopy format. For more information, check out our PWAC-PSTAC FAQ.
Distribution System Improvement Charge
New Jersey American Water submitted its DSIC Foundational filing to the NJ Board of Public Utilities on June 12, 2015. DSIC is a proven regulatory tool that allows for modest surcharges outside of the general rate proceeding for approved and completed rehabilitation and replacement of aging infrastructure, while maintaining BPU oversight and review. For more information, see the filing, below:
Note about our service areas:
Sometimes customers face circumstances that stretch their financial resources. New Jersey American Water is here to assist. Our customer service representatives will work with you on a plan to pay the balance of the bill over time. You may also be qualified to receive assistance through our Low Income Payment Program/H2O Help to Others Program. Click here for more information on these services.
NJ Board of Public Utilities Annual Reports