American Water
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Billing & Payment Information

We offer several convenient payment options:

PAY AUTOMATICALLY. NO STAMPS REQUIRED.

Save time and money. Residential customers can sign up for our Electronic Fund Transfer (EFT), and your bill will be paid on time, every time, directly from your checking or savings account on the date it is due. No stamps required. You will still receive a copy of your bill before the due date, so you will have time to ask any questions before payment. Best of all, it’s totally free! To enroll in the program, log on to My H2O Online or contact our customer service center. (NOTE: This is not currently an option for Mt. Ebo customers.)

PAY ONLINE*

Residential customers can use our self-service website, My H2O Online, to pay bills, manage accounts and more. Sign up today. Commercial customers and any others who are unable to register on the site can pay online by visiting www.water.paymybill.com. (NOTE: This is not currently an option for Mt. Ebo customers.)

PAY BY MAIL

Use the envelop provided with your bill, and send your payment along with the payment stub as follows. No cash, staples or paper clips, please. 

  • For New York American Water Customers (see below if you're a Mt Ebo customer): Please make the check payable to “New York American Water” and mail to New York American Water, P.O. Box 371332, Pittsburgh, PA 15250-7332
  • For Mt. Ebo Water Customers ONLY: Please make the check payable to “New York American Water” and mail to New York American Water, P.O. Box 438, Wellsburg, NY 14894.
  • For Mt. Ebo Water Customers ONLY: Please make the check payable to “Mt. Ebo Sewage Works” and mail to New York American Water, P.O. Box 438, Wellsburg, NY 14894.

PAY BY PHONE*

If you do not have questions about your bill, you can pay by phone using your Visa or MasterCard by calling 1.866.271.5522. Be sure to have your account number handy. (NOTE: This is not currently an option for Mt. Ebo customers)

PAY IN PERSON

New York American has agreements with several authorized payment locations across the state. Please note, this list changes periodically. Customers are encouraged to call the location first, to ensure they still accept payments for New York American Water. Please note these locations DO NOT accept payments by mail. (NOTE: This is not currently an option for Mt. Ebo customers)

PAY THROUGH A THIRD PARTY

If someone handles paying your bills, such as a relative, trustee or social service organization, we can send a copy of your bill, as well as any reminder, past-due and shut-off notices, to that third party. Contact our customer service center at 1-800-565-7292 for more information or visit My H2O Online.

*There is a third-party fee per transaction for credit card or e-check payments.

Payment Assistance

Sometimes customers face circumstances that stretch their financial resources. We are here to assist. Our customer service representatives will work with you on a plan to pay the balance of the bill over time. 

Payment Arrangements

Sometimes customers face circumstances that stretch their financial resources. If you cannot pay your bill by the due date, please contact our Customer Service Center immediately, before the due date. Our customer service representatives are available 24 hours a day, 7 days a week at 1-877-426-6999. (NOTE: Mt. Ebo customers should call 1-845-278-2780; Monday through Friday from 8 a.m. and 4 p.m.)

When you call, our customer service representatives will work with you on a plan to pay the balance of the bill over time. These payment arrangements require you to:

  • Pay at least 20 percent of your bill within 48 hours of your call.
  • Pay the rest of the bill, including any applicable late payment charge according to an agreed upon schedule, not to exceed six months.
  • Pay all future bills as they become due.

American Water will create these payment arrangements only with customers who have not broken a similar agreement with us in the past twelve months.