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Welcome to New York American Water

New York American Water is your local water company.

Our lives revolve around water. It’s somehow involved in everything we do, everything we use. We are experts in water service.

In New York we serve more than 370,000 people, in approximately 50 communities, supplying high quality water service. We abide by regulations, invest in our vast infrastructure, develop industry innovations, educate our customers on wise water use, live and work in the communities we serve.

Because water is such an integral part of life, we take pride in taking care of it.

In New York, the New York Public Service Commission sets rules and we carefully follow them. Those regulations are what help to ensure everyone is receiving high quality water at a fair price. All increases in service rates are directly related to the cost of providing high quality service and are subjected to a public review process and approval by the New York Public Service Commission.

In addition, New York American Water follows strict regulations created by the United States Environmental Protection Agency (USEPA) that help provide high quality drinking water. Because we work in cooperation with the USEPA to help in the development of national drinking water standards, we are often years ahead of the industry in implementing regulations.

New York American Water is committed to delivering high quality water to all of our customers. In New York, we conduct about 9,000 tests per year for about 100 potential contaminants, checking drinking water quality at every stage of the water treatment and delivery process.

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