American Water
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Contact Us

Customer Service
1-877-426-6999

Hours of Operation:  Monday through Friday, 7 a.m. to 7 p.m.
Our self-service tool, My H2O Online, is available anytime for account information, payments and turning water service on and off (residential only) at amwater.com/myh2o.  For other payment options, click on Customer Service and then Billing and Payment Information.

In case of EMERGENCY, contact us 24 hours a day, 7 days a week, 365 days a year.
Water emergencies don't keep business hours.  We're available 24/7 to assist you.

For Mt. Ebo Customers ONLY

Please call 1-845-278-2780, Monday through Friday from 8 a.m. and 4 p.m. For after hours emergencies in Mt. Ebo only: Please call Allied Pollution Control at 845-878-0007.

 

Media Relations

  • Peter Eschbach
    Director, Communications and External Affairs
    Phone: 856-782-2316

Career Opportunities

If you are interested in applying for employment with New York American Water, please refer to our Careers page online. We only accept resumes/applications online. View our current careers opportunities here.

Main Office Address

  • New York American Water
    60 Brooklyn Avenue
    Merrick, NY 11566
    Phone: 516.378.3922
    Fax: 516.378.6030

Web site Feedback

American Water Contacts

Customer Service
Please choose your state from the list below for a quick link to contact information for your state.

California American Water  Hawaii American Water  Illinois American Water  Indiana American Water  Iowa American Water  Kentucky American Water  Maryland American Water  Michigan American Water  Missouri American Water  New Jersey American Water  New York American Water   Pennsylvania American Water  Tennessee American Water  Virginia American Water  West Virginia American Water 

Customer Service Feedback Form

For Media or External Affairs Inquiries, click here to locate your state's External Affairs Representative.

For General Inquiries
Please contact our Corporate Headquarters:
1025 Laurel Oak Road
Voorhees, NJ 08043
856-346-8200

Investor Relations
Please click here to contact our Investor Relations department or call 1-856-566-4005.