American Water
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Customer Service
We're available 24 hours a day, 7 days a week.

For questions or comments about billing/collections, service-related questions, water quality, move-in/move-out notification, changes to your account, My H20 Online, water usage and all related matters, please call our Customer Service Center. Our representatives are available 24/7 to assist you.

  • Phone: 1.877.426.6999 (24/7)
  • E-mail:
  • For help with My H2O Online, please call 1.877.426.6999

Media Relations

  • Peter Eschbach
    Director, Communications and External Affairs
    Phone: 856-782-2316

Career Opportunities

Main Office Address

  • Long Island American Water
    733 Sunrise Highway
    Lynbrook, NY 11563
    Phone: 516.596.4800
    Fax: 516 599.1366

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American Water Contacts

Customer Service
Please choose your state from the list below for a quick link to contact information for your state.

Arizona American Water  California American Water  Hawaii American Water  Illinois American Water  Indiana American Water  Iowa American Water  Kentucky American Water  Long Island American Water  Maryland American Water  Michigan American Water  Missouri American Water  New Jersey American Water  New Mexico American Water  Ohio American Water  Pennsylvania American Water  Tennessee American Water  Texas American Water  Virginia American Water  West Virginia American Water 

Customer Service Feedback Form

For Media or External Affairs Inquiries, click here to locate your state's External Affairs Representative.

For General Inquiries
Please contact our Corporate Headquarters:
1025 Laurel Oak Road
Voorhees, NJ 08043

Investor Relations
Please click here to contact our Investor Relations department or call 1-856-566-4005.