American Water
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Contact Us

Customer Service
1.800.565.7292

Hours of Operation:  Monday through Friday, 7 a.m. to 7 p.m.
Our self-service tool, My H2O Online, is available anytime for account information, payments and turning water service on and off (residential only) at amwater.com/myh2o.  For other payment options, click on Customer Service and then Billing and Payment Information.

In case of EMERGENCY, contact us 24 hours a day, 7 days a week, 365 days a year.
Water emergencies don't keep business hours.  We're available 24/7 to assist you.

 

Main Office

Pennsylvania American Water
800 W. Hersheypark Drive
Hershey, PA 17033

Career Opportunities

If you are interested in applying for employment with Pennsylvania American Water, please refer to our Careers page online. We only accept resumes/applications online. View our current careers opportunities here.

Charitable Donations

Pennsylvania American Water is pleased to support the communities we serve through a variety of volunteer efforts as well as charitable donations and sponsorships. Due to the volume of requests we receive, please submit your request using our convenient online donation form. Click here to learn more about our giving program and how you can apply.

Media Inquiries

Business Development

The business development team addresses all growth opportunities outside of the company's existing footprint. This includes bulk water sales to municipalities, acquisition of water or wastewater systems, contracts to operate and maintain water or wastewater systems, as well as other public-private partnership opportunities. For more information, please contact:  

Government Relations

Government affairs is the company’s liaison to elected officials, business and community leaders in the municipalities served by Pennsylvania American Water.

American Water Contacts

Customer Service
Please choose your state from the list below for a quick link to contact information for your state.

California American Water  Hawaii American Water  Illinois American Water  Indiana American Water  Iowa American Water  Kentucky American Water  Maryland American Water  Michigan American Water  Missouri American Water  New Jersey American Water  New York American Water   Pennsylvania American Water  Tennessee American Water  Virginia American Water  West Virginia American Water 

Customer Service Feedback Form

For Media or External Affairs Inquiries, click here to locate your state's External Affairs Representative.

For General Inquiries
Please contact our Corporate Headquarters:
1025 Laurel Oak Road
Voorhees, NJ 08043
856-346-8200

Investor Relations
Please click here to contact our Investor Relations department or call 1-856-566-4005.