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Customer Service

We're available 24 hours a day, 7 days a week.

Please call this number for questions or comments about billing/collections, service-related questions, water quality, move-in/move-out notification, changes to your account, My H20 Online, water usage and all related matters. Our representatives are available 24/7 to assist you.

For feedback related to our website, please fill out our Customer Service Feedback Form.

Main Office

Pennsylvania American Water
800 W Hersheypark Drive
Hershey, PA 17033
717-533-5000

Career Opportunities

If you are interested in applying for employment with Pennsylvania American Water, please refer to our online system. We only accept resumes/applications online.View our current career opportunities here. 

Charitable Donations

Pennsylvania American Water is pleased to support the communities we serve through a variety of volunteer efforts as well as charitable donations and sponsorships. Due to the volume of requests we receive, please submit your request using our convenient online donation form. Click here to learn more about our giving program and how you can apply.

Media Inquiries

Business Development

The business development team addresses all growth opportunities outside of the company's existing footprint. This includes bulk water sales to municipalities, acquisition of water or wastewater systems, contracts to operate and maintain water or wastewater systems, as well as other public-private partnership opportunities. For more information, please contact:  

Government Relations

Government affairs is the company’s liaison to elected officials, business and community leaders in the municipalities served by Pennsylvania American Water.

Procurement

For questions related to purchasing and service agreements for contract work at Pennsylvania American Water.

American Water Contacts

Customer Service
Please choose your state from the list below for a quick link to contact information for your state.

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Customer Service Feedback Form

For Media or External Affairs Inquiries, click here to locate your state's External Affairs Representative.

For General Inquiries
Please contact our Corporate Headquarters:
1025 Laurel Oak Road
Voorhees, NJ 08043
856-346-8200

Investor Relations
Please click here to contact our Investor Relations department or call 1-856-566-4005.